Crisis Ready Community Mastermind <> Crisis Ready Institute

Join your fellow Community members each month for our Crisis Ready® Community Mastermind!

Each month, the Crisis Ready® Community hosts a one-hour-long Mastermind Session with the goal of accomplishing two important things:

  1. Providing massive amounts of value to our Community members; and
  2. Bringing Community members together in a way that encourages and fosters connection, engagement and collaboration.

These Mastermind Sessions take place on the second Monday of each month at 11am eastern, via Zoom.

How do these Mastermind Sessions work?

Each month, we choose a topic that is important to the Community and we bring in an expert to provide the Community with a 20-30 minute presentation on the subject. Following this presentation, we open the floor up for a mastermind discussion where Community members can openly raise questions, share expereiences and support one another in finding solutions, exploring new implementable strategies—and wherever else the conversation may lead.

In the spirit of continued engagement and collaboration, following the session, we always aim to continue the conversation over in the Slack channel to include those members who were not able to make the live event.

Who can attend?

These Mastermind Sessions are open to all Community members each month and, in the event that you cannot attend live one month, you will be provided with a link to download the recording of the session.

Following are the descriptions for the upcoming months' sessions. Be sure to save the date and time in your calendar (the second Monday of every month at 11am eastern), and register for the sessions that are of interest to you!

Furthermore, if you have a topic that you'd like to propose as a future session, then we definitely want to hear from you. Scroll to the bottom of this page to send us your thoughts and suggestions.

Upcoming Mastermind Sessions

Did you know?

– According to the American Institute of Stress, up to 90% of all health problems are related to stress.

– A large body of research confirms that our thoughts and emotions have a dynamic effect on our health and vitality.

– Depleting emotions like frustration, insecurity and anger are stressful and inhibit optimal health.

– Positive or renewing emotions such as appreciation, care and love not only feel good, they also promote good health, well-being and performance.

– Research demonstrates that when you intentionally shift to a positive emotion, heart rhythms immediately change.

– A shift in heart rhythms creates a favorable cascade of neural, hormonal and biochemical events that benefit the entire body.

– The effects of positive or renewing emotions increase coherence levels, build resilience capacity and are immediate and long-lasting.

(HeartMath® Institute)

In this Mastermind Session, Marylène Ayotte will lead a discussion that shares simple tools and techniques that can help you change your emotional states and heart rhythms to reduce your stress levels and revitalize your entire system—in real-time, when you need it most.

These tools and techniques, if integrated and practiced into your daily routine, are scientifically proven to help create a new baseline which will help you prevent and recover from stress more effectively.

In this Mastermind Session we will discuss:

1- What resilience & coherence are—and why they’re so beneficial.
2- How emotions tie into your resilience.
3- Scientific data around emotions, heart rhythms and your coherence.
4- A tool and a technique to help auto-regulate your emotions and increase your coherence level and resilience capacity.

Join your fellow Community members on August 10th, 2020, at 11am eastern, to take part in this transformative conversation! Register here.

Past Mastermind Sessions

Based on her new book, Gloom to Boom: How Leaders Transform Risk into Resilience and Value, author, mentor, board member and global strategist, Andrea Bonime-Blanc, joined the Community to discuss the “ten megatrends of our turbulent times” and how leaders who develop a deliberate ESG + Technology (or what she calls ESGT) strategy can achieve both resilience and value for their organization—whether business, NGO or government—and for its key stakeholders.

In this Mastermind session, we discussed:

  • – The context of our turbulent times – the 10 megatrends you should know about.
  • – Why high integrity, emotionally intelligent leaders will be the most successful in our turbulent times
  • – What is ESG + Technology and why is it so critical to success
  • – A new concept of organizational resilience
  • – Building a new concept of value for the 2020s beyond the traditional sense of shareholder value

As COVID-19 began to spread around the world, the Community got together to discuss the current state of affairs, its impact and the expected impact that was to come.

In November 2014, the City of Amsterdam was confronted with an a-typical crisis. Within six weeks three tourists (around 20 years old) tragically died and at least 17 other young tourists were hospitalized in critical condition. All of them had used extremely dangerous white heroin which had been sold to them as cocaine. In this unique situation, Amsterdam chose a typically Dutch, innovative and practical approach to prevent more deaths. The city started a major public warning campaign, using traditional communication channels combined with modern social media approaches and the activation of international networks.

The white heroin warning campaign got global attention. The Washington Post headlined: ‘What a sane drug policy looks like.’ Also unique, was the fact that the white heroin crisis communication strategy was spread out over months, allowing the flexibility of the communications to be continuously re-adjusted and improved upon. Lots of the well-known practices of crisis communication were executed and tested during this campaign.

As a crisis communication advisor to the City of Amsterdam, Tom Compaijen was a member of this crisis team and in this Mastermind session Tom shared:

  • – The guiding principles that were used for better and faster decision-making
  • – How the City of Amsterdam connected to a hard-to-reach target group using a mix of traditional and social media, and network activation
  • – The City’s strategy to work with ‘layered’ calls to action, giving alternatives for safer behavior
  • – How the City leveraged strategic video to help support its objectives
  • – Strategies for testing your communication approach in real-time during a crisis

Our world has become extremely dependent on the internet—a dependency that renders today’s organizations increasingly vulnerable to cyber attacks. Furthermore, attackers are benefiting from the development of new technologies and new methodologies, such as artificial Intelligence, quantum computing, and distributed ledger technologies (DLTs). It is for these reasons that cyber attacks are still considered as one of the top ten global risks by the World Economic Forum for 2020.

Due to the evolution of these risks, experts in cyber security and cyber defense now work under a new assumption: it is no longer about “when a cyber attacker will strike?”, but rather “where are the attackers, how long have they been there, and most importantly, how do we mitigate further impact?” In other words, when designing enterprise-wide cyber security, today’s organizations need to lead with the assumption that attackers have already exploited a breach and are already within their networks. This approach and reality entirely change the way forward for securing your networks.

In this Mastermind Session, Dr. Rafik Chaabouni will lead a discussion on how our dependency on cyber technologies (e.g.: the Internet of things) has increased organizational exposures, and the new frameworks, methodologies and thought-processes that need to go into protecting your organization.

Join your fellow Community members on May 11th at 11am eastern to discuss:

  • – A look at how dependent your organization is on Cyber—and what exposures that dependency leaves you increasingly vulnerable to.
  • – Who should you fear most, the insider or the external cyber attacker?
  • – Best practice frameworks for evaluating and mitigating cyber risk.
  • – When would your data become obsolete—and therefore, how long does it need to be secured?

Join your fellow Community members on May 11th at 11am eastern for this important discussion with Rafik. Register here.

The world is slowly beginning to relax restrictions and enter back into the “traditional workplace”. Meanwhile, there are so many layers to this re-entry that need to be addressed—all of which require different types of expertise in order to build out the right action plan for the whole.

This was a special 90-minute COVID-19 re-entry round-table discussion with Community members. During this discussion we evaluated the many different layers of complexity of this next phase of the COVID-19 crisis, and tapped into one another’s unique areas of expertise to talk through and help each other strategize these important next steps.

In January 2018 news went round the world that Cape Town’s 4 million inhabitants were close to ‘Day Zero’ – the day they would run out of water. What was actually going on, and how did the city pull through, avoiding disaster? And what can we learn from Cape Town’s experience as it peered over the edge into chaos?

In this Crisis Ready Mastermind, Peter Willis discussed:

  • The key factors – the unavoidable and the distinctly avoidable – that helped turn a drought into a crisis.
  • How the attitude of corporations shifted during the crisis, and the unique contribution many of them made.
  • A simple, if painful, truth about crisis and politics.
  • That no city or large human organization views a crisis in the same way, and how to consider the implications of this for your crisis communication.

 

Accurate risk and threat assessments include patterns of activities involved in detection and analysis of threat stimuli and the situations in which the threat is encountered. Within law enforcement, these assessments may be associated with a threat to an individual victim, event, physical location or organization. In the context of this presentation, threat assessments are often reported by private sector companies to law enforcement to effectively identify and assess these threats so that the pathway to violence is interrupted.

The threat assessment approach is a set of operational activities that combine the use of an investigative process and information-gathering strategies with target-violence relevant questions. In order to effectively address threats and risk assessments in any environment, a collaborative response is necessary given the factor of time sensitivity in some cases. This collaborative response can be guided by a process in which threats are first identified, followed by an assessment and finally a determination on how to manage the issue.

This Mastermind session will take a look at how the Mountain View Police Department, located in the heart of Silicon Valley, CA, responds to threats made by individuals towards various high tech companies and their executives.

Join your fellow Community members on July 13th at 11am eastern to gain an understanding of:
-The importance of implementing a process
-Value of collaborative effort
-Challenges faced by law enforcement in such cases

Join your fellow Community members on July 13th at 11am eastern for this important discussion with Detective Frank Rivas and Deputy Chief of Police Chris Hsiung. Register here.

Have a Mastermind topic in mind? We want to hear about it!

These Mastermind Sessions are Community driven, so if you have an idea for a topic—whether you’d like to be the one to present on it or not—then we want to hear from you!

Provide us the details and someone from our administrative team will be in touch shortly.

Shireen Fabing

With almost twenty years of marketing experience, thirteen of which was spent in the telecom industry, Shireen brings with her an experience toolkit which includes marketing, public relations, communications, training & development, fundraising and project management.

She started her career in a PR agency and her portfolio included retail promotions and events as well as various high-profile projects for the City of Cape Town. This position came only a few short years after apartheid was lifted in South Africa and it is what she claims toughened her up for the real world. She built tenacity, resilience and grit in those early years and more importantly, learnt the importance of building contingencies around all events and programs.

When she made the move to Canada in 2002 to join her mom and siblings, she was mentally ready for the challenge of starting a new life. Circumstances found her back at school studying part time, working full time in the PR division of an ad agency, and volunteering for a not-for-profit benefitting at-risk youth. It was in this latter portion of her journey that she found a passion for Sponsorship Marketing & Special Events.

Accepting an entry level marketing position at a large Canadian telco to get her foot in the door, Shireen quickly gained not only the North American experience she was lacking, but also credibility with internal and external stakeholders, with her strongest suite being that she was always prepared for whatever would prove to come. She enjoyed getting to see some of Canada while showcasing some of the biggest concerts, festivals, theme park & sports activations, along with a multitude of innovative product launches.

The personal pride of her career was finding non-traditional sales venues where she successfully “married” marketing tactics and sales with a profitable outcome for the organization.

Shireen’s bio is not complete without talking about her boxing life. Initially she started the sport to help her create a work-life balance, however in 2013, when she was asked to compete in her first sanctioned charity bout, she humbly obliged.

The Fight to End Cancer was founded in 2011 and has donated over $1.5M to date in support of cancer research with proceeds going directly to support the Princess Margaret Cancer Foundation. This didn’t come as a shock to her family, friends or colleagues as they knew she’d be all in for training and fundraising! Training like a fighter was no different from the day-to-day boardroom she was used to – only with gloves, her self-motivation and a will to win! She was the first female corporate fighter to enter the ring for this annual event and with her opponent, they set the stage for future female bouts in coming years as they claimed bragging rights for “fight of the night”.

Today she continues to support the initiative, pursuing the sport as an amateur boxer and boxing coach allowing her to share her passion for the sport that found her.

Shireen spreads the word that she is living proof that you can do whatever you set your mind to, no matter what stage you’re at in life. Her personal mantra – strong is my beautiful – has turned into the driving force that is behind the self- proclaimed “Machine”.

Detective Frank Rivas

High Tech Professional with diverse,domestic and international background: Business Development, Operations Management, Program/Project Management, Partner Management, Process Improvement. Additional experience includes: asset and brand protection, threat/risk analysis.

Always interested in new challenges, dynamic work environment which provides intellectual stimulation and professional growth.

Specialties: Partner management, supply chain management, Operations Management, Latin American region, Public Safety, Risk/Threat Analysis, Leader / Talent Development

Peter Willis

My gift is to help individuals and groups of people think wider and deeper together than they might otherwise, especially about matters of critical importance. My current work is to help decision-makers reflect on, and learn from, their response to crisis.

Dr. Rafik Chaabouni

Specialities: Cryptography, Security, public key cryptography, range proof, set membership, certificate revocation.

Tom Compaijendion

Working on a future-proof crisis organization

✓ CRISIS MANAGEMENT IS CUSTOMIZATION A lot comes to your organization during a crisis. It is not always easy for employees to switch quickly from daily activities to the ‘crisis position’, with clearly defined roles, tasks, sharp processes and short consultations. Many employees are too little concerned with crisis on a daily basis to be really good at it. In short: crisis management is always tailor-made – and that is not always easy in a crisis situation, in which crisis consultations are often unstructured and go in all directions. I ensure that crisis organizations are better prepared for a crisis through advice, training, training and practice, so that they take the right actions more quickly, maintain confidence in the organization and thus prevent the crisis from becoming a ‘reputation crisis’.

✓ ANALYSIS AND YOUR ENVIRONMENT IN IMAGES A crisis places high demands on communication: the public and stakeholders expect a quick response (within an hour); the reaction must be visible among the thousands of messages on social media and one must take into account that the emotion wins over the ratio. I help organizations to set priorities and, in the midst of the complex playing field, to maintain good coordination with all stakeholders and to take on the role for which the organization is responsible.

✓ IMPACT ON YOUR ORGANIZATION In times of terrorism, (a growing number of) cyber attacks, coronavirus and other crises, knowledge of crisis management and crisis communication is crucial. After all, a crisis poses a risk of (image) damage. Most companies are therefore working on it, but despite the training, it turns out that it does not work well during an exercise. I guide and advise organizations in the transition to a more organized and partly automated information management system.

✓ROADMAP TO PERFECTION Compaijen Crisis Management and Communication has knowledge and experience at all levels: both national (Ministries), local (municipality of Amsterdam, security region) but also international (United Nations, EU consultation). As a trainer, I am one of the few with exceptional crisis experience. This allows me and we are able to convey a clear story with interesting cases and keep things simple. We always aim to make the organization truly better – and not just to complete training.

*Translated from Dutch

Andrea Bonime-Blanc

Andrea Bonime-Blanc, JD/PhD, is CEO and Founder of GEC Risk Advisory and a global governance, risk, ESG, ethics, cyber and crisis strategist, serving a broad cross-section of business, nonprofits, and government agencies. Since 2017, she has served as the Independent Ethics Advisor to the Financial Oversight and Management Board for Puerto Rico.

Dr. Bonime-Blanc spent two decades as a c-suite global corporate executive at Bertelsmann, Verint, and PSEG overseeing legal, governance, risk, ethics, corporate responsibility, crisis management, compliance, audit, InfoSec and environmental health and safety, among other functions. She began her career as an international corporate lawyer at Cleary Gottlieb, was born and raised in Europe and is multi-lingual.

She serves on several Boards and Advisory Boards including Greenward Partners (a Spanish green energy firm), Ethical Intelligence (an EU-based AI ethics firm), ProtectedBy.AI (A US based AI cybersecurity firm), Epic Theatre Ensemble (a NYC nonprofit), the NACD New Jersey Chapter and NYU Stern-based think tank, Ethical Systems. She also serves as a Governance Mentor at Plug & Play Tech Centre, a global start-up eco-system. She is a NACD Board Leadership Fellow and Governance faculty and holds the Carnegie Mellon CERT Certification in Cyber-Risk Oversight.

Andrea is a global speaker, including at Davos, and appears regularly on Bloomberg TV, Yahoo Finance, Cheddar and other media. She is faculty at NYU’s Center for Global Affairs Masters program teaching “Cyber Leadership, Risk Oversight and Resilience”. She is an extensively published author of many articles and several books including The Reputation Risk Handbook, Emerging Practices in Cyber-Risk Governance and The Artificial Intelligence Imperative. Her latest book, Gloom to Boom: How Leaders Transform Risk into Resilience and Value (Routledge 2020) debuted as an Amazon #1 Hot Release in Business Ethics and Game Theory. She lives in New York City with her family and is an avid photographer and artist.

Marylène Ayotte

Marylene is a Life Transformation Consultant, Trainer and Coach licensed with The Brave Thinking and HeartMath Institutes, premier training centers for transformational coaching in California. She also holds a Bachelor’s Degree in Business and Human Resources Administration and a Master’s Degree in Organizational Communications and Change Management.

Through her professional career and track record of over 20 years as a Coach, HR Executive Leader and Change Management expert in medium and large corporations, Marylène now shares her know-how & proficiencies through inspiring workshops and in-depth, proven and reliable transformational coaching tools and programs.

Marylene’s passion is to inspire in others self-reflection and greater awareness leading to growth mindsets and behavioural changes. As a result, individuals reach and sustain new heights in performance, success and vitality.

Licy M. Do Canto

As Executive Vice President and Managing Director in the BCW Public Affairs and Crisis practice, Licy drives healthcare and social impact policy and strategy, and helps shape strategic direction on diversity, inclusion and belonging for the firm and its clients across North America, in public and corporate affairs, government relations, communications, crisis and reputation management. Licy also leads the BCW Healthcare Team in Washington, D.C.

An expert in public affairs, policy and diversity and inclusion, with over twenty five years of experience at the international, national, state and local levels across the nonprofit, philanthropic, corporate and government sectors, Licy is an accomplished, values-driven leader with unparalleled experience in developing and leading integrated public affairs campaigns combining strategic communications, public relations, political/legislative initiatives, policy, coalition building, grassroots efforts and advocacy.

Before joining BCW, Licy built and lead a nationally recognized minority owned strategic public affairs and communications firm, served as Health Practice Chair and Principal at The Raben Group, was the Chief Executive Officer of The AIDS Alliance for Children, Youth and Families, and managed and helped set the leadership direction for strategic policy, communications, and advocacy investments in executive and senior government affairs roles for the American Cancer Society and the nation’s Community Health Centers.

Before joining the private sector, Licy was domestic policy advisor to U.S. Congressman Barney Frank and served in several capacities in the Office of Senator Edward M. Kennedy. During his extensive tenure in Washington, D.C., Licy has played a leading role in efforts to draft, shape and enact legislation and policy to improve the public health, health care safety net and the lives, livelihoods and well-being of the nation’s disadvantaged and underserved communities. 

Licy also has worked with Moet Hennessey to drive diversity and inclusion on Wall Street and corporate America. He has partnered with Vice President Al Gore, senior government officials, scientists, NGOs and activists, on global climate change impact and sustainability across Africa. And he was appointed by Republican and Democrat governors to oversee the conservation, preservation and management of a prominent U.S. national historic landmark.

Licy is a graduate of Duke University and holds a certificate in public health leadership in epidemic preparedness and management from the University of North Chapel Hill—School of Public Health and Kenan Flagler Business School, and is the recipient of multiple industry awards and citations for his leadership, policy and public affairs acumen, including being named to The Hill Newspaper list of most influential  leaders in Washington, D.C. consecutively over the last ten years. As a global citizen, Licy has lived in Turkey and Spain, and is fluent in Spanish and Cape Verdean Portuguese.

Melissa Agnes

  • Recognized globally as an expert, thought-leader and visionary in the field of crisis management.
  • Has worked with global players, including NATO, the Pentagon (DoD), Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, aviation organizations, global non-profits, etc.
  • Author of Crisis Ready: Building an Invincible Brand in an Uncertain World—ranked amongst the leading crisis management books of all time and named as one of the top ten business books of 2018 by Forbes.
  • Creator of the Crisis Ready Model–which is recognized and being taught as leading industry best practice in universities and higher education curriculums around the world, including at Harvard University.
  • Sits on the panel tasked with developing the International Standard for Crisis Management— ISO 22361, Guidelines for developing a strategic capability.
  • Visiting scholar at D’Youville University, where she co-created and co-teaches a Crisis Ready Program for young college students.
  • Sits on Police Professional Standards, Ethics and Image Committee for the International Association of Chiefs of Police.
  • Global Advisor for The Institute for Strategic Risk Management (ISRM), a global player established to help progress and promote the underlying understanding and capabilities associated with strategic risk and crisis management on a global scale.
  • Leading international keynote speaker on the subject and TEDx alumna.
  • Founder of the Crisis Ready™ Community.

Erick Anez

Erick Anez is the Global Head of Business Resilience at Finastra. Erick is a proven leader with well over a decade of experience leading change and transformation in the Operational Resilience field.

His hands-on approach focuses on operational learning, culture, and reputational management. Erick holds a Bachelor of Emergency & Homeland Security, Graduate studies in Security and Disaster Management, is a Certified Business Continuity Professional (CBCP), Certified Risk Management Professional (CRMP), graduate of the FEMA institute in Incident Management and Command, and is a respected member of Public-Private partnerships within the Department of Homeland Security (DHS), Federal Bureau of Investigations (FBI) and  the Federal Emergency Management Agency (FEMA).

Some of his most notable achievements in the field include leading the private sector response to Hurricane Maria as well as working with the Department of Homeland Security (DHS) in Continuity of Operations (CCOP) projects for mission-critical facilities in the United States. Erick has also trained with the Center for Disease Control (CDC) in Infectious Disease Planning and community response, including Point of Dispensing initiatives.

From 2016 to 2019, Erick held several roles at Crowley and, most recently, was the company’s Managing Director of Safety & Resilience. During this time, he was responsible for resilience operations supporting all business segments as well as leading the organization’s safety culture improvement journey. At Crowley, he led the Occupational Health & Safety, Business Continuity, and Crisis Management teams.

Before joining Crowley, Erick held similar roles at Southwest Gas and Third Federal Savings & Loan.

Aaron Marks

Aaron Marks is a Senior Principal with Dynamis, Inc. where he supports clients across the domestic National and Homeland Security communities and international public safety enterprise. He provides operational and subject matter expertise in intelligence analysis and targeting, disaster preparedness, crisis and incident management, and continuity of operations for healthcare related concerns. Aaron has provided in-depth review, assessment, and analysis for technology, policy, and operational programs impacting all levels of government. He is a recognized authority on the application of nontraditional techniques and methodologies to meet the unique requirements of training, evaluation, and analytic games and exercise for the National and Homeland Security communities.

Prior to joining Dynamis, Aaron was the Director of Operations for a commercial ambulance and Emergency Medical Services (EMS) provider in western New York State where he participated in the integration of commercial EMS and medical transportation resources into the local Trauma System. During his 30-year career Aaron has worked in almost every aspect of EMS except fleet services. This includes experience in Hazardous Materials and Tactical Medicine, provision of prehospital care in urban, suburban, rural, and frontier environments, and acting as a team leader for both ground and aeromedical Critical Care Transport Teams.

Aaron is a Master Exercise Practitioner and received a B.A. in Psychology from Texas Tech University in Lubbock, Texas and a master’s degree in Public Administration with a focus in Emergency Management from Jacksonville State University in Jacksonville, Alabama. He is also a Nationally Registered Paramedic and currently practices as an Assistant Chief with the Amissville Volunteer Fire and Rescue Department, Amissville Virginia.

Chris Hsiung

With extensive experience from over 29 years in law enforcement, Chris is part of the Mountain View Police Department executive team and currently serves as the Deputy Police Chief, managing day to day operations and spearheading efforts in leadership development, succession planning, and maintaining MVPD’s role as a progressive law enforcement organization in the 21st century. His tenure in the department has given him considerable experience in investigations, SWAT/tactical operations, technology and crisis management.

Chris is passionate about helping government and communities connect and engage with each other. He is a digital media influencer, conference speaker, and innovator on the topic of social media, crisis communications and management, community engagement, and digital strategy. In April 2017 Government Technology Magazine honored him as a “Top 25 Doer, Dreamer and Driver” and Government Social Media awarded him the “2017 Top Social Media Advocate in Government.” In addition, ELGL voted Chris #5 on their annual Chris Traeger Top 100 list of government influencers.

Chris serves as president for the Government Social Media Organization (GSMO) leadership council and IACP PIO Section vice-chair for the southwest United States.

Chris also serves as a commissioner for the City of San Mateo Community Relations Commission and board member for the Peninsula Conflict Resolution Center.

Ashley Davis

Ashley is a Brand and Marketing Strategist who partners with CEOs, executives and solopreneurs to grow their personal and professional brands. After spending over a decade working in strategic communications for multimillion dollar brands and startups, Ashley knows what truly drives conversations, builds mutually beneficial relationships between organizations and their stakeholder groups and attracts strong strategic partnerships.

Ashley has helped organizations and leaders increase employee awareness and overall understanding of the company vision. She has strong experience / knowledge of social media tools and techniques for driving awareness, reputation and brand—and is known for advancing a company’s messaging in the marketplace by growing the following of now multiple multimillion dollar brands and startups.. 

Ashley has served as the Editor of monthly all employee publications by managing the planning, writing and production. She is an integral part of new product launches and is frequently engaged to train entire sales teams along with channel / distribution partners on new product launches. In addition to her extensive experience, Ashley is a trained business coach.

Ashley holds a BA in Global Business Management from the University of Phoenix.

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