Crisis Ready® Resource Detecting the Likelihood of Emotional Escalation As one of our most popular Crisis Ready® Rules states: “you cannot beat emotion with logic”. This means that once an incident—be it an issue or a crisis—begins to emotionally escalate, it becomes increasingly difficult to respond effectively to and overcome. Therefore, the sooner your team […]
Continue ReadingCrisis Ready Formulas
The Crisis Ready® Formula for Responding to Emotional Escalation
Crisis Ready® Resource Responding to Emotional Escalation Navigating emotion can easily become one of the most challenging aspects of managing issues and crises. Why? Because emotion clouds judgment and cannot be overcome with pure logic. Meanwhile, attempting to respond to and overcome emotion with rationale is an unfortunate mistake we often see leaders make in […]
Continue Reading