CRISIS READY COACHING PROGRAM
for Communication Professionals

Are you ready to take your, your team's, and your organization's Crisis Communication Skills and Capabilities to the next level?

Now, more than ever, investing in your crisis communication skills will drive value for you, your organization and the stakeholders you serve, in unprecedented ways.

This past year, professionals everywhere have experienced both the value and the challenges involved with effective communication. We've watched as ineffective communication led to increased confusion, fear, and material consequences to organizations, individuals and to society at-large. We've also watched as those who got their critical communications right quickly rose to a position of leadership and suffered far less material impact throughout the global pandemic.

Being able to effectively communicate amidst adversity, challenge and crisis is a capability that requires three essential components: the right mindset, the right internal support from all areas of your organization or business, and the right skills to respond appropriately and in real-time.

The Crisis Ready® Coaching Program for Communication Professionals is a four-month program that provides you with everything you need to build, strengthen and hone these capabilities.

The Crisis Ready® Coaching Program for Communication Professionals

This 4-month program, delivered virtually, is designed to help you hone, strengthen and master your crisis communication skills and capabilities.

Throughout this program, you will be taught by leading experts and supported with worksheets and exercises that you can bring to your teams to build out your Crisis Ready® Communication Program. Upon completion, you will receive a Certificate of Completion from the Crisis Ready® Institute.

Here’s a glimpse into what this program covers:

  • Establishing your Crisis Communication Governance Structure and Processes.
  • Better understand your stakeholders' expectations in times of issue and crisis management—and become prepared to meet those expectations.
  • Understand issue management vs crisis management—and learn to excel at both.
  • Define your thresholds (and processes) of escalation.
  • Design strategic crisis response strategies that quickly get you ahead of an escalating situation.
  • Develop your Crisis Communication Program with the help and support of world-renowned experts.
  • Gain support in attaining and sustaining cross-organizational buy-in and support.
  • Have fun learning with the help of exercises, games, and simulations that you can then bring back to your team!
  • Gain access to the Crisis Ready® Community.
  • Upon completion, receive your certificate of completion from the Crisis Ready® Institute.

Join a cohort of communication professionals with similar objectives to you AND learn from some of the best experts in the profession.

This program will challenge you, support you, and help you learn and grow by leaps and bounds. Come prepared to do the work and take your crisis communication skills to the next level—the level required for thriving in today’s environment.

Interested in taking your crisis communication skills to the next level?
Fill out this form and we'll be in touch.

Our next Program kicks off soon and there are only twenty seats available. Fill out the form below and a member of the Crisis Ready Family will be in touch to learn more about your particular crisis communication objectives, and to share more about the Coaching Program with you.


THIS AGREEMENT is entered into between you for and on behalf of yourself and the Person (as defined herein) you represent, if any (“you”, “your”, “yourself”, and words of like meaning) and CRISIS READY INSTITUTE, PBC., a corporation incorporated under the laws of New York with offices located at 1177 Avenue of the Americas, 5th Floor, New York, New York, 10036 (the “Company”, “us”, “we”, “our”, and words of like meaning) and sets out the terms and conditions that apply to the access and use of the Site, Program, and Services (each, as defined herein) by you. The Site, Program, and Services are owned and operated by the Company and made available to you subject to your compliance with the terms and conditions of this Agreement. This Agreement constitutes a binding legal agreement between you and the Company. This Agreement must be read in conjunction with the Terms of Service and Privacy Policy, each of which is incorporated into by reference and forms an integral part of this Agreement. Unless otherwise expressly provided in this Agreement, and only to the extent otherwise expressly provided in this Agreement, if there is any conflict or inconsistency between this Agreement and the Terms of Service or Privacy Policy, the terms and conditions of this Agreement will govern to the extent necessary to resolve such conflict or inconsistency. Please carefully read this Agreement together with the Terms of Service and Privacy Policy in their entirety, as they contain important information about your legal rights, remedies, and obligations, and be sure to occasionally check back for updates, amendments, and modifications.


UNLESS AND ONLY TO THE EXTENT OTHERWISE EXPRESSLY PROVIDED IN THIS AGREEMENT, ALL FEES AND CHARGES ARE NON-REFUNDABLE.


BY MARKING THE “I AGREE” CHECKBOX OR CLICKING THE “I AGREE” BUTTON OR ACCESSING THE SITE, PROGRAM, OR SERVICES (OR ANY PORTION THEREOF) IN ANY MANNER WHATSOEVER, YOU: (A) REPRESENT AND WARRANT TO AND IN FAVOUR OF THE COMPANY THAT YOU HAVE READ AND UNDERSTOOD ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT; AND (B) COVENANT AND AGREE THAT YOU FREELY ACCEPT AND AGREE TO BE BOUND BY AND COMPLY WITH ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO BE BOUND BY AND COMPLY WITH ANY OF THE TERMS OR CONDITIONS OF THIS AGREEMENT, YOU ARE NOT PERMITTED TO ACCESS OR USE THE SITE, PROGRAM, OR SERVICES (OR ANY PORTION THEREOF).


ARTICLE 1 – INTERPRETATION


1.1 Definitions. In this Agreement, the following terms will have the respective meanings indicated below:


(1) “Agreement” means this Member Agreement together with the Terms of Service and Privacy Policy and any other Company policies applicable to your use of the Site, Program, or Services, as updated, amended, restated, supplemented, or otherwise modified from time to time;


(2) “Applicable Law” means any domestic or foreign law, rule, statute, subordinate legislation, regulation, by-law, order, ordinance, protocol, code, guideline, treaty, policy, notice, direction, or judicial, arbitral, administrative, ministerial, or departmental judgment, award, decree, treaty, directive, or other requirement or guideline published or in force at any time that applies to this Agreement, the Site, the Program, the Services, the Content, Your Content, or either Party, or is otherwise intended to govern or regulate any Person, property, transaction, activity, event, or other matter in connection therewith, including any rule, order, judgment, directive, or other requirement or guideline issued by any governmental or regulatory authority in any jurisdiction;


(3) “Charge” means any fee, charge, cost, or expense (other than the Fees) payable by you in connection with this Agreement, or any agreement, document, or instrument ancillary hereto or thereto, or the Site, Program, or Services;


(4) “Claim” means any actual, threatened, or potential civil, criminal, administrative, regulatory, arbitral, or investigative claim, demand, allegation, action, suit, investigation, or proceeding, or any other claim or demand;


(5) “Company Mark” means any trademark, corporate name, business name, or other trade name of the Company, including CRISIS READY™, CRISIS READY MODEL™, CRISIS READY INSTITUTE™, CRISIS READY COMMUNITY™, CRISIS READY CULTURE™, CRISISREADYINSTITUTE.COM™, and any and all logo, word script, and design versions thereof, in each case, whether registrable or not, owned, or used by the Company or any of its affiliates;


(6) “Company Property” means: (a) the Site and the Program and the associated look and feel, architecture, layout, interface, templates, and web pages, and any and all associated source code or object code or other code that supports the Site or the Program or any part thereof; (b) the CRISIS READY MODEL™; (c) the Services; (d) any and all Content, including any and all: (i) logos, designs, graphics, images, photographs, artwork, and other artistic works; (ii) editorial content, text, data, and other literary works; (iii) musical works, performances, and other sounds; (iv) videos and all audio-visual works; and (v) selections, arrangements, compilations, modifications, and enhancements of any of the foregoing; (e) any and all tangible and intangible property and Intellectual Property of the Company or any of its affiliates or licensed to the Company or any of its affiliates by any Person, including you (excluding your personal information and the personal information of your Representatives); (f) the Company Marks; (g) any and all other proprietary products, services, technology, software, source code, object code, systems, materials, functionality, databases, screen formats, report formats, techniques, materials, methodology, and know-how of the Company or any of its affiliates or licensed to the Company or any of its affiliates by any Person; (h) any and all information or data of the Company or any Member (other than you); (i) any and all Feedback; (j) any and all changes, customizations, patches, bug fixes, releases, modifications, developments, new features, functions, or enhancements in respect of any of the foregoing; (k) any and all information or data generated by or from any of the foregoing (other than your information or data); and (l) any and all Intellectual Property rights in any of the foregoing;


(7) “Content” means any and all content provided by the Company or any other Person (other than you) by way of the Site, Program, or Services, including editorial content, personal profiles, articles, publications, written materials, pictures, videos, information, events, data, and information related to the Site, Program, Services, or Third-Party Services;


(8) [“CRISIS READY COMMUNITY™” means a global community of public sector and private sector professionals and other individuals who are looking to become and remain CRISIS READY™;]


(9) [“CRISIS READY MODEL™” means the Company’s proprietary model for helping people and organizations become prepared for issues and crises and developing a CRISIS READY CULTURE™, called the CRISIS READY MODEL™;]


(10) “Event of Default” has the meaning given to it in Section 12.1 (Events of Default);


(11) “Fee” means any fee payable by you to the Company in connection with this Agreement, any agreement, document, or instrument ancillary hereto, the Site, Program, or Services, or any other amounts owing by you to the Company;


(12) “Feedback” means any and all feedback, suggestions, comments, recommendations, ideas, and materials for improvement provided by you or any of your Representatives to the Company or any of its affiliates or any Third-Party Service Provider or any of their respective Representatives regarding the Site, Program, Services, CRISIS READY MODEL™, CRISIS READY COMMUNITY™, or CRISIS READY CULTURE™ (or any portion of any of the foregoing);


(13) “Force Majeure Event” means an event or occurrence beyond the reasonable control of the Company, including acts of God, action by any governmental authority (whether valid or invalid), fires, flood, wind storms, explosions, riots, natural disasters, pandemics or widespread outbreaks of infectious disease, wars, sabotage, labour problems (including lock-outs, strikes, and slow-downs), court order, or injunction;


(14) “Intellectual Property” means any and all: (a) proprietary rights anywhere in the world provided under patent law, copyright law, trademark law, design patent or industrial design law, semiconductor chip or mask work law, trade secret law, or any other statutory provision or common law principle which may provide a right in: (i) ideas, formulae, algorithms, concepts, inventions, technologies, software, data compilations, drawings, specifications, confidential business information, procedures, or know-how generally, including trade secrets; or (ii) the expression or use of such ideas, formulae, algorithms, concepts, inventions, technologies, software, data compilations, drawings, specifications, confidential business information, procedures, or know-how; and (b) applications, registrations, licences, sub-licences, franchises, agreements, or any other evidence of a right in any of the foregoing;


(15) “Licence” has the meaning given to it in Section 2.2 (Licence);


(16) “Loss” means any loss, liability, or damage (including taxes and related penalties) and any related costs or expenses, including reasonable legal fees on a full indemnity basis, and expenses and costs of litigation, settlement, judgement, appeal, interest, and penalties;


(17) “Member” means any User that registers with the Company for a Member Account by way of the Site or otherwise;


(18) “Member Account” means your CRISIS READY™ member account in connection with the Program and Services, called “My Account”;


(19) “Member Dashboard” means a secure page of the Site, in which you can create, update and otherwise modify, remove, and manage your Member Profile;


(20) “Member Profile” means your CRISIS READY™ member profile page on the Site in connection with the Program and Services;


(21) “Membership” means your CRISIS READY™ membership plan, which may be renewable on a monthly or annual basis;


(22) “Party” means either you or the Company, as applicable, and “Parties” means both you and the Company;


(23) “Payment Method” means a valid financial instrument that you have added to your Member Account, including a valid credit card, debit card, Third Party Payment Processor account, or other method of payment acceptable to the Company (in its sole discretion);


(24) “Person” will be broadly interpreted and means any individual, corporation, partnership, limited partnership, limited liability corporation, association, unincorporated association, trustee, trust, or other entity or organization;


(25) “Program” means the Company’s proprietary CRISIS READY™ coaching program based on the CRISIS READY MODEL™;


(26) “Privacy Policy” means the Company’s Privacy Policy set out on the Site;


(27) “Representative” means a director, officer, employee, personnel, contractor, subcontractor, agent, or professional advisor of a Person;


(28) “Service” means any service to be provided by the Company pursuant to this Agreement or associated with the Site or Program;


(29) “Site” means the Company’s website, the URL in respect of which is https://crisisreadyinstitute.com/, together with any other website by way of which the Company makes the Program or Services available, including any domains or subdomains thereof;


(30) “Taxes” means any and all sales, use, value added, or other taxes, federal, provincial, state, or otherwise, however designated, which are levied or imposed by reason of the Program or Services or any transaction contemplated by this Agreement and any and all associated fees and charges, except for any taxes based on the Company’s net income;


(31) “Terms of Service” means the Company’s Terms of Service set out on the Site;


(32) “Third-Party Payment Processor” means any Person engaged by the Company to process payments for or on behalf of you or the Company, including with respect to the Fees or Charges or any associated Taxes;


(33) “Third-Party Service” means any product or service of, or provided or made available by, any Person (other than either Party) in connection with the Site, Program, or Services, including websites, applications, content, advertisements, promotions, communications, information, or resources;


(34) “Third-Party Service Provider” means any Person (other than either Party) providing or making available any Third-Party Service, including any Third-Party Payment Processor;


(35) “User” means any user of the Site (or any portion thereof);


(36) “Virus” means any programming code, programming instruction, or set of programming codes or instructions (including any code typically described as a virus or by similar terms, including Trojan horse, worm, or backdoor) intentionally designed to disrupt, disable, harm, interfere with, or otherwise adversely affect computer programs, data files, or operations, or that otherwise manifests contaminating or destructive properties or has harmful effects;


(37) “Your Content” means any and all content provided by you by way of the Site or otherwise, including in connection with the Program or Services, including written materials, pictures, videos, information, data, and other materials, including your personal information; and


(38) “Your Contributed Content” means any and all of Your Content, other than your personal information or information you provide that is specifically required by mandatory fields on the Site for you to obtain a Member Account.


1.2 Headings. The division of this Agreement into Articles and Sections and the insertion of headings are for convenience of reference only and will not affect the construction or interpretation of this Agreement. The terms “this Agreement”, “hereof”, “hereunder”, and similar expressions refer to this Agreement and not to any particular Article, Section, or other portion of this Agreement and include any agreement supplemental hereto. Unless something in the subject matter or context is inconsistent therewith, references in this Agreement to Articles and Sections are to Articles and Sections of this Agreement.


1.3 Extended Meanings. In this Agreement, unless the context requires otherwise, words importing the singular include the plural and vice versa, words importing gender include all genders, and the terms “include” and “including” will also mean “include without limitation” and “including without limitation” respectively.


1.4 Currency. Unless and only to the extent otherwise expressly provided in this Agreement or on the Site, all dollar amounts referred to in this Agreement or on the Site are stated in United States Dollars (USD).
1.5 Statute References. Any reference in this Agreement to any statute or any section thereof will, unless otherwise expressly stated, be deemed to be a reference to such statute or section as amended, restated, or re-enacted from time to time.
1.6 Privacy Policy. For information about how the Company collects, uses, and shares personal information, please review the Company’s Privacy Policy .
1.7 Entire Agreement. This Agreement constitutes the entire agreement between the Parties pertaining to the subject matter hereof and supersedes all prior agreements, negotiations, discussions, and understandings, written or oral, between the Parties. Except as otherwise expressly provided in this Agreement, there are no representations, warranties, conditions, other agreements, or acknowledgements, whether direct or collateral, express or implied, that form part of or affect this Agreement. The execution of this Agreement has not been induced by, nor does either Party rely upon or regard as material, any representations, warranties, conditions, other agreements, or acknowledgements not expressly made in this Agreement.
ARTICLE 2 – LICENCE AND SCOPE OF SERVICES
2.1 Program. The Program is an online coaching program accessed by way of the Site, which provides Members with the opportunity to learn about the CRISIS READY MODEL™ and participate in the CRISIS READY COMMUNITY™. You acknowledge and agree that you will be solely responsible and liable for obtaining any software, hardware, or equipment required or desirable for you to access and use the Site, Program, or Services, and for any associated costs and expenses, including any and all mobile devices, data plans, and computer and Internet fees.
2.2 Licence. Subject to the terms and conditions of this Agreement, during the Term, the Company grants to you a non-exclusive, personal, non-transferable, non-sublicensable, revocable right and licence to access and use the Program, those portions of the Site necessary to access and use the Program, and Content only for your own internal business or educational purposes (the “Licence”). All rights and licences not so expressly granted are expressly reserved by the Company. You may access and use the Program, those portions of the Site necessary to access and use the Program, and Content only in accordance with the terms and conditions of this Agreement and Applicable Law.
2.3 Services. Subject to and in accordance with the terms, restrictions, and conditions of this Agreement, during the Term, the Company will use commercially reasonable efforts to provide the Program and Services.
2.4 Maintenance, Upgrades, and Availability. The Company may restrict the availability of the Program, Site, Services, or certain areas or features thereof, as the Company may determine, in its sole discretion, is necessary or desirable, including in view of capacity limits, the security or integrity of the Program, our servers, third-party servers or capabilities, or to carry out maintenance measures that ensure the proper or improved functioning of the Program. The Company may improve, enhance, and modify the Program or the Site and introduce new Services at any time and from time to time.
ARTICLE 3 – MEMBER REGISTRATION AND MEMBERSHIP
3.1 Member Account. In order to access and use the Program, those portions of the Site necessary to access and use the Program and the Services, you must register with the Company for a Member Account and purchase your Membership. You can register for your Member Account by way of the Site. You must provide valid, accurate, current, and complete information during the process of registering your Member Account and creating your Member Profile and Member Dashboard, and you must keep your Member Account, Member Profile, and Member Dashboard information valid, accurate, current, and complete at all times. You represent and warrant to and in favour of the Company that you have the authority to legally bind yourself and the Person you represent and to grant us all permissions and licences provided in this Agreement. You may not register more than one (1) Member Account unless the Company authorizes you to do so in writing. You may not assign or otherwise transfer your Member Account to any Person without the express written consent of the Company. You have the ability to cancel your Member Account at any time by notifying us via email to info@crisisreadyinstitute.com or via the Contact page of the Site. You will immediately notify the Company via email to info@crisisreadyinstitute.com or via the Contact page of the Site if you know or have any reason to suspect that your Member Account credentials have been lost, stolen, misappropriated, or otherwise compromised, or in case of any actual or suspected unauthorized use of your Member Account. You acknowledge and agree that:
(1) the information in your Member Profile is public and available to other Members;
(2) you are solely responsible for maintaining the confidentiality and security of your Member Account and Member Account credentials, including your username and password and you will not disclose your Member Account credentials to any Person; and
(3) you are liable for any and all activities conducted through your Member Account.
3.2 Membership. When you register for your Member Account, you will be required to purchase a Membership. Your Membership gives you the ability to access and use the Program and Services, subject to the terms, restrictions, and conditions of this Agreement. You will have the option to purchase either a monthly Membership or an annual Membership. The initial term of your Membership will begin on the date you accept and agree to this Agreement and, unless terminated earlier in accordance with this Agreement, will continue for a period of one (1) month, in the case of a monthly Membership, or one (1) year, in the case of an annual Membership (in each case, the “Initial Membership Period”). Unless terminated earlier in accordance with this Agreement, upon completion of the Initial Membership Period, your Membership will thereafter automatically renew for successive one (1)-month renewal periods, in the case of a monthly Membership, or one (1)-year renewal periods, in the case of an annual Membership (in each case, a “Renewal Membership Period”), and the Company will charge your Payment Method the monthly or annual Fee, as applicable, at the then current Fees. If you wish to cancel or terminate your Membership, such cancellation or termination may only be made effective as of the end of the then current Initial Membership Period or Renewal Membership Period, whichever is in effect, and you must notify the Company at least five (5) business days in advance of the end of the then current month or year, as applicable, that you wish to cancel or terminate your Membership before it renews in order to avoid the Company charging your Payment Method the Fees for the following month or year, as applicable.
3.3 Payment Method. In order to register for a Member Account, create your Member Profile and Member Dashboard, purchase your Membership, and receive any Services, you must provide the Company with your Payment Method. When you add your Payment Method to your Member Account, you will be asked to provide the Company with customary billing information, such as name, billing address, and financial instrument information, for use by the Company or Third-Party Payment Processors to process payments in connection with the Program and/or Services. Your billing address must be the same as your shipping address. You will be required to provide the Company with valid, accurate, current, and complete information when adding your Payment Method, and to update and correct your Payment Method as required to ensure that your Payment Method is at all times valid, current, complete, and accurate. If your Payment Method changes as a result of re-issuance or otherwise, we may acquire that information from third parties and update your Payment Method on file in your Member Account. You authorize the Company to store and use any and all information you provide for use in maintaining your Payment Method and charging your Payment Method for any and all Fees, Charges, and associated Taxes. You acknowledge and agree that:
(1) you are solely responsible for the accuracy and completeness of your Payment Method;
(2) failure to maintain valid, current, complete, and accurate information in your Payment Method may result in your inability to access and use the Program, those portions of the Site necessary to access and use the Program, or the Services;
(3) the Company is not responsible for any Claims or Losses suffered by you as a result of incorrect Payment Method provided by you, or otherwise in connection with your Payment Method; and
(4) the Company may use Third-Party Payment Processors to access, hold, use, and process your Payment Method for the purpose of processing payments made by you to the Company and, in such circumstances, the processing of payments or refunds, as applicable, will be subject to the terms and conditions of the applicable Third-Party Payment Processor and, if applicable, your credit card issuer.
3.4 Background Checks. We may make enquiries we consider necessary to help verify or check your identity or to prevent fraud. You authorize the Company to screen you and your Representatives against third-party databases and other sources and to request reports from Third-Party Service Providers. In some jurisdictions, we have a legal obligation to collect identity information to comply with anti-money-laundering regulations. This may include requiring you to provide documentation, including a form of government identification (e.g., driver’s licence or passport), your date of birth, your address, corporate registrations, certificates and/or articles of incorporation, and other information; requiring you to take steps to confirm ownership of your email address or Payment Method; or screening your information against third-party databases. The Company reserves the right to close, suspend, or limit your access to the Program, the Site, or the Services in the event we are unable to obtain or verify any of this information.
ARTICLE 4 – RESTRICTIONS ON ACCESS AND USE OF PROGRAM AND SERVICES
4.1 Restrictions on Registering a Member Account. In order to access and use the Program, those portions of the Site necessary to access and use the Program, and the Services or register a Member Account, you must be at least 18 years old and the Person you represent must be a duly organized and validly existing legal entity in good standing under the laws of the jurisdiction in which it is established, and both you and the Person you represent must able to enter into legally binding contracts.
4.2 Restrictions on Access and Use of the Program and Services. You agree to use the Site, Licence, Program, and Services only as expressly set out in and permitted by this Agreement. Without limiting the generality of the foregoing, unless and only to the extent otherwise expressly permitted by this Agreement or in writing by the Company, you will not, on your own or with any other Person, directly or indirectly:
(1) access or use any Company Property (in whole or in part) in any way or for any purpose that violates Applicable Law or any of the terms and conditions of this Agreement or is not expressly permitted by this Agreement;
(2) access or use the any Company Property (in whole or in part) for any purpose that violates the rights of the Company, any other Member, or any other Person;
(3) access or use any Company Property that is not expressly authorized for use by you;
(4) access or use any Company Property (in whole or in part) for any purpose or in any manner that falsely implies the Company’s endorsement of you, or a partnership with the Company, or otherwise misleads others as to your affiliation or relationship with the Company;
(5) exploit any Company Property (in whole or in part), including by trespass or burdening network capacity;
(6) reproduce any Company Property (in whole or in part) in any form or by any means;
(7) make available, distribute, display, post, disseminate, publish, republish, transmit, re-transmit, communicate to the public, or broadcast any Company Property (in whole or in part);
(8) permit any other Person to use any Company Property (in whole or in part) or re-licence or sublicence the Licence (in whole or in part) to any Person;
(9) use the Site or Program or Services (in whole or in part) in the operation of a service bureau, or to process or permit to be processed the information or data of any Person;
(10) copy, store, or otherwise access or use any information contained on or accessible by way of the Site or Program or Services, in any way that is inconsistent with this Agreement (including our Privacy Policy ) or that otherwise violates Applicable Law or the privacy rights of any Person (including any Member);
(11) use the Site or Program or Services in connection with the transmission or distribution of unsolicited commercial electronic messages in violation of Applicable Law;
(12) contact any other Member for any purpose other than specifically related to and expressly authorized by the Site or Program, including recruiting or otherwise soliciting any Member to join, access, or use any service, application, or website (other than the Site or Program);
(13) use the Site or Program or Services to circumvent any Fees, or for any other reason whatsoever;
(14) discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, or sexual orientation or otherwise engage in any violent, harmful, abusive, or disruptive behavior;
(15) integrate any software with any Company Property;
(16) modify, copy, duplicate, virtualize, mirror, create derivative works of, reverse-engineer, decompile, disassemble, translate, or otherwise exploit any Company Property (in whole or in part), including the Site’s or Program’s architecture, layout, or design, any associated web page or form contained thereon, including making use of any data schemas or dictionaries, or attempting to do any of the foregoing or allowing or enabling any Person to do the same;
(17) scrape, whether by way of screen scraping or database scraping, the Site or Program or any other Company Property (in whole or in part), or use any robot, spider, or crawler, or otherwise interact with any Company Property or engage in any other activity intended to collect, store, reorganize, summarize, or manipulate any Company Property (in whole or in part), whether by automatic or manual programs, means, or processes;
(18) avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by the Company or any Person for or on behalf of the Company to protect any Company Property;
(19) take any action that damages or adversely affects or could damage or adversely affect the performance or proper functioning of any Company Property;
(20) sell, licence, sublicence, transfer, rent, lease, loan, or engage in any other commercial transaction relating to any Company Property (in whole or in part) or any reproduction of all or any portion thereof in any medium;
(21) dilute, tarnish, or otherwise harm the Company’s brand or reputation in any way, including through unauthorized use of any Company Property, registering or using the Company or derivative terms in domain names, trade names, trademarks, or other source identifiers, or registering or using domain names, trade names, trademarks, or other source identifiers that closely imitate or are confusingly similar to the Company’s domains, trademarks, taglines, promotional campaigns, or any other Company Property; or
(22) violate or infringe any Person’s rights (including Intellectual Property rights) or otherwise cause harm, injury, illness, or death to any Person or any Losses to any tangible or intangible property.
4.3 Compliance with Applicable Law. You acknowledge and agree that you are solely responsible and liable for compliance with Applicable Law and any and all obligations with respect to Taxes that may apply to your use of the Program, those portions of the Site necessary to access and use the Program, or the Services. You will not breach or circumvent any Applicable Law, this Agreement, or any agreement with any other Person.
4.4 Compliance with Privacy Law. You acknowledge and agree that all personal information is owned by individuals, may be protected by Applicable Law and will not be used, accessed, or disclosed in any way by you without the applicable individual’s consent. To the extent that you collect, use, store, disclose, dispose of, or otherwise handle personal information in the course of performing your obligations pursuant to this Agreement or the Site or the Program, you will do so in accordance with Applicable Law.
4.5 Customer Passwords. You will:
(1) control and maintain the security of all identification codes and passwords used by you and your Representatives in relation to the Program and Services and access to the Program, those portions of the Site necessary to access and use the Program, and the Services including your Member Account credentials;
(2) be solely responsible for all instructions, commitments, and other actions or communications taken under such identification codes or passwords; and
(3) promptly report to the Company any errors or irregularities in the Program, the Site, or the Services or any unauthorized use of any part thereof.
4.6 Other Member Content. Other Members may upload, post, or otherwise share Content by way of the Site, Program, or Services. All such Content belongs to the Member who shared such Content. You do not have nor will you acquire any rights in relation to the Content of other Members, and you may only use the personal information of other Members to the extent that such use complies with this Agreement and Applicable Law. Unless and only to the extent otherwise expressly permitted by this Agreement, you may not use any Content or personal information of any other Member for commercial purposes, or to spam, harass, or make unlawful threats. We reserve the right to terminate this Agreement or cancel, suspend, or limit your access to the Program, Site, Services or your Member Account (or any portion thereof) if you misuse the Content or personal information of any other Member.
4.7 Your Content. The Site allows for you to upload, post, or otherwise share Your Content to the Site. You acknowledge and agree that Your Content may be visible to third parties, including other Members and any Person accessing or using the Site, Program, or Services. The Company reserves the right to remove, edit, limit, or block access to any of Your Content at any time, and it will have no obligation to display or review Your Content. You are solely responsible and liable for Your Content. You acknowledge and agree that you will not post, upload, or otherwise share any content to the Site that:
(1) contains language or imagery that could be deemed offensive or is likely to harass, upset, embarrass, alarm, or annoy any other Person;
(2) is obscene, pornographic, violent, or otherwise likely to offend human dignity;
(3) is abusive, insulting, threatening, or discriminatory, or promotes or encourages racism, sexism, hatred, or bigotry;
(4) encourages any illegal activity, including terrorism, or incites racial hatred or the submission of which in itself constitutes committing a criminal offence;
(5) is defamatory or libelous;
(6) unless and only to the extent otherwise expressly permitted by this Agreement, relates to commercial activities, including sales, competitions, and advertising, or links to other websites or premium-line telephone numbers;
(7) involves the transmission or distribution of unsolicited commercial electronic messages in violation of Applicable Law;
(8) contains any spyware, adware, viruses, corrupt files, worm programs, Trojan horses, or other malicious code designed to interrupt, damage, limit the functionality of, or disrupt any software, hardware, telecommunications, networks, servers or other equipment; or that contains any other material designed to damage, interfere with, wrongly intercept, or expropriate any data or personal information, whether from the Company or otherwise;
(9) itself, or the posting of which, infringes any Person’s rights (including Intellectual Property rights and privacy rights); or
(10) shows another Person and was created or distributed without that Person’s express consent.
4.8 Your Licence. By sharing Your Content to the Site or otherwise with the Company or any other Member, you represent and warrant to and in favour of the Company that you have all necessary rights and licences to do so, and automatically grant the Company a non-exclusive, royalty-free, irrevocable, sub-licensable, perpetual, worldwide right and licence to use, copy, modify, display, and publish Your Contributed Content in any way, without notice or compensation to you and without your approval, including editing, copying, modifying, adapting, translating, reformatting, creating derivative works from, incorporating into other works, advertising, marketing, promoting, distributing, and otherwise making available to the general public Your Contributed Content, whether in whole or in part and in any format or medium currently known or developed in the future. You acknowledge and agree that the Company may assign, transfer, or sub-licence the above licence to any Person without notice or compensation to you and without your approval.
4.9 Other Restrictions. The Company may make your access to and use of the Site, Program, or Services, or certain areas or features thereof subject to additional conditions and requirements, including your proper completion of verification processes, your meeting of specific quality or eligibility criteria, your meeting of review or rating thresholds, or your Member history. The access to or use of certain areas and features of the Site, Program, or Services may be subject to separate policies, standards, or guidelines, or may require that you accept additional terms and conditions before you can access the relevant areas or features of the Site, Program, or Services. If there is a conflict or inconsistency between the terms and conditions of this Agreement and the terms and conditions applicable to a specific area or feature of the Site, Program, or Services, the latter terms and conditions will take precedence to the extent necessary to resolve any such conflict or inconsistency with respect to your access to or use of that area or feature, unless and only to the extent otherwise specified in the latter terms and conditions.
4.10 Third-Party Features. You acknowledge and agree that the Company may from time to time enable features that allow you to authorize Third-Party Service Providers to take certain actions that affect your Member Account, including to enable you to link your Member Account to businesses and take actions for those businesses. These features will not require that you share your Member Account credentials with any other Person. No Person (other than you) is authorized by the Company to ask for your credentials, and you shall not request the Member Account credentials of another Member.
4.11 Third-Party Interactions. In connection with your access and use of the Site, Program, or Services, you may enter into correspondence with or purchase or participate in Third-Party Services. You acknowledge and agree that Third-Party Service Providers may require your agreement to additional or different terms and conditions prior to your access to or use of Third-Party Services, and that any such activity and any terms and conditions in connection therewith are solely between you and the applicable Third-Party Service Provider. The Company may rely on advertising and marketing supplied through the Site by Third-Party Service Providers to subsidize the Site, Program, or Services. By agreeing to this Agreement, you expressly consent to receive such advertising and marketing.
4.12 Monitoring. You acknowledge and agree that the Company has the right, but no obligation whatsoever, to monitor your access to or use of the Site, Program, or Services and to review, edit, remove, and disable access to any Content or Your Content. You will cooperate with and assist the Company in good faith, and provide the Company with such information and take such actions as may be reasonably requested by the Company, with respect to any investigation undertaken by the Company or a Representative of the Company regarding the use or abuse of the Site, Program, or Services.
4.13 Reporting Inappropriate Behaviour. If you feel that any Member you interact with, whether online or in person, is acting or has acted inappropriately, including anyone who engages in offensive, violent, or sexually inappropriate behaviour, whom you suspect of stealing from you, or who engages in any other disturbing conduct, you should immediately report such Member to the appropriate authorities and then to the Company by contacting us via email to info@crisisreadyinstitute.com or via the Contact page of the Site. You agree that any report you make will not obligate us to take any action (beyond that required by Applicable Law, if any).
ARTICLE 5 – FEES AND PAYMENT TERMS
5.1 Fees and Charges. The Fees are as set out on the Site. The Company will have the right, in its sole discretion, to determine the Fees. You agree to pay the Company the Fees in accordance with the terms and conditions of this Agreement. You agree to pay the Company and/or the applicable third party any and all Charges in accordance with the terms and conditions of this Agreement or the applicable agreement, document, or instrument governing such Charges, as applicable.
5.2 FEES NON-REFUNDABLE. YOU ACKNOWLEDGE AND AGREE THAT, UNLESS AND ONLY TO THE EXTENT OTHERWISE EXPRESSLY PROVIDED IN THIS AGREEMENT, ALL FEES ARE NON-REFUNDABLE.
5.3 Fee Changes. The Company reserves the right to change the Fees and Charges at any time and from time to time. You should review the Site and this Agreement regularly for any such Fee changes. Fee changes will not affect any Memberships made prior to the effective date thereof until the renewal of such Memberships. For greater certainty, upon the renewal of any Membership, such renewal of such Membership will be subject to the payment of the then current Fees, as the Fees may have been revised or changed by the Company. You agree that all Fees, Charges, and other amounts payable pursuant to this Agreement are non-refundable, except and only to the extent otherwise provided in this Agreement.
5.4 Payment Authorization. You authorize the Company and our agents and Third-Party Service Providers to charge your Payment Method the Fees, Charges, and associated Taxes. You hereby agree that you will not charge back, annul, or void any payment transactions for Fees, Charges, and associated Taxes, except as and only to the extent permitted by Applicable Law.
5.5 Payment Terms. Upon or before the purchase or renewal, as applicable, of your Membership or any Services (including registering for a Member Account, creating a Member Profile, or engaging in any other transactions contemplated by this Agreement, the Site, or the Program), we or a Third-Party Payment Processor will invoice you and charge your Payment Method. Unless and only to the extent otherwise expressly provided in this Agreement, we will invoice and charge your Payment Method in advance of the renewal of your Membership or you receiving any Services. Invoiced amounts are due immediately upon the time and date of the invoice. Once the payment transaction for Fees is successfully completed, you will receive a confirmation email. If the Company is unable to collect from your designated Payment Method, you agree that the Company may charge any other Payment Method on file in your Member Account or otherwise collect payment from you or pursue any rights or remedies available to the Company.
5.6 Interest on Late Payments. Where you fail to pay any Fees or other amounts pursuant to and in accordance with the terms and conditions of this Agreement, the Company will have the right, in addition to any other rights or remedies available to it, to charge interest on such overdue amounts at the rate of the lesser of:
(1) one and one half percent (1.5%) per month calculated daily and compounded monthly from the date of the invoice; and
(2) the maximum rate of interest permitted by Applicable Law.
You agree to pay such interest in full.
5.7 Taxes. The Fees are exclusive of Taxes. In addition to the Fees and Charges and any other amounts payable pursuant to this Agreement or the Site or the Program, you agree to pay any and all associated Taxes. Any failure of the Company to collect monies on account of such Taxes will not constitute a waiver of the Company’s right to do so.
5.8 Refunds. Any refunds or credits due to you pursuant to this Agreement will be initiated and remitted by the Company in accordance with the terms and conditions of this Agreement. The timing to receive any refund will vary based on your Payment Method and any applicable payment system rules.
5.9 Delinquent Amounts and Chargebacks. In addition to any Fees or other amounts payable pursuant to this Agreement, if there are delinquent amounts or chargebacks associated with your Payment Method, you may be charged additional Fees and/or Charges that are incidental to the collection of these delinquent amounts and chargebacks. Such Fees and Charges may include collection fees, convenience fees, or other third-party charges. Chargebacks may be assessed an administrative fee of $100.00 or such higher amount as may be reasonably required to compensate us for our costs and expenses associated with such chargebacks.
5.10 Right of Set-Off. The Company will have the right to withhold any amounts due and owing to you pursuant to this Agreement or otherwise as a set-off of any obligations that you owe to the Company or any other Claims in connection with this Agreement. If the Company, in its sole discretion, believes that it is obligated to obtain tax information from you and you do not provide this information to the Company after the request is made, the Company may withhold payment of any and all amounts owing to you until you provide this information or otherwise satisfy us that you are not a Person from whom the Company is required to obtain such tax information.
5.11 Fraudulent Transactions. You acknowledge and agree that the Company will not be responsible for any fraudulent transactions between you and any other Person (other than fraud on the part of the Company). Without limiting the generality of the foregoing, the Company reserves the right, but is under no obligation whatsoever, to investigate any transactions in connection with the Site, Program, or Services (other than fraud on the part of the Company) that we have reason to believe are or may be fraudulent or otherwise illegal and to suspend or refuse to process such transactions. We also reserve the right to work with the authorities in the applicable jurisdictions with respect to any actual or suspected fraudulent or illegal transactions. If you challenge a transaction or payment, you agree to provide the Company with any and all assistance reasonably required by us in order to comply with Applicable Law and the rules and policies of any financial institution or other Person affected by such transaction or payment.
5.12 Currency Conversion. The currencies available to make and receive payments for any given transaction pursuant to this Agreement or in association with the Site, Program, or Services may be limited for regulatory or operational reasons, including based on your selected Payment Method, your country of residence, or Third-Party Service Providers, including Third-Party Payment Processors. Any such limitations will be communicated to you by way of the Site or by email or otherwise and you may be prompted to select a different currency or Payment Method. In addition, Third-Party Payment Processors may impose transaction, currency conversion, or other fees based on the currency or Payment Method you select for making or receiving payments.
5.13 Payment Processing Errors. We will take steps to rectify any payment processing errors of which we become aware. These steps may include crediting or debiting, as applicable, your Payment Method so that you end up receiving or paying the correct amount. This rectification may be performed by the Company, a Third-Party Payment Processor, or another Person, including your financial institution.
5.14 Invoice Enquiries and Disputes. You agree that you will provide us with notice of any and all invoice enquiries and disputes within sixty (60) days of the invoice date and, with such notice, provide any supporting documentation. After that time, you will be deemed to have agreed to the contents of the invoice and, to the maximum extent permitted by Applicable Law, you will have no right to challenge or dispute such invoice (in whole or in part). You agree to pay the undisputed portion of any and all invoices in accordance with this Agreement.
5.15 Non-Availability of Payment Services. The Company may temporarily restrict the availability of the payment services with respect to the Site, Program, or Services, or certain services or features thereof, to carry out maintenance measures that ensure the proper or improved functioning of such payment services. The Company may improve, enhance, and modify such payment services and introduce new payment services from time to time. The Company will provide notice to you of any changes to the payment services, unless such changes do not materially increase your contractual obligations or decrease your rights under this Agreement.
5.16 Third-Party Payment Processors. You acknowledge and agree that your Payment Method may involve the use of Third-Party Payment Processors that may charge you additional fees when processing payments and refunds in connection with the Site, Program, or Services (including deducting charges from the payment amount). Your Payment Method may be subject to additional terms and conditions imposed by such Third-Party Payment Processors. Please review such terms and conditions before using your Payment Method. The payment services with respect to the Site, Program, and Services may contain links to Third-Party Payment Processor websites or resources. Your access to or use of certain payment services, including the services of Third-Party Payment Processors, may be subject to, or require you to accept, additional terms and conditions. You should review such terms and conditions carefully. If there is a conflict between the terms and conditions of this Agreement and the terms and conditions applicable for a specific payment service, including of a contract with a Third-Party Payment Processor, the latter terms and conditions will take precedence with respect to your use of or access to that payment service, unless otherwise specified in such terms and conditions.
ARTICLE 6 – OWNERSHIP
6.1 Company Property. Notwithstanding any other provision of this Agreement, you acknowledge and agree that:
(1) Company Property constitutes Intellectual Property of substantial value to the Company, its affiliates, and other Persons, and their respective licensors;
(2) all Company Property is protected by copyright and owned by, or licensed to, the Company, and contains proprietary information and material owned by the Company, its affiliates, and other Persons, and their respective licensors, who in each case reserve all their rights in law and equity, and all Company Property is protected by Applicable Law, including copyright law;
(3) as between the Parties, the Company owns all right, title, and interest in and to the Company Property, and you will not acquire any right, title, or interest in or to any Company Property unless and only to the extent otherwise expressly granted in writing by the Company;
(4) by accessing or using the Site, Program, or Services or any other Company Property (in whole or in part), or by displaying, saving, downloading, or printing a copy of any Content (in whole or in part), you do not acquire any other right or licence to any of the foregoing (other than the Licence);
(5) other trademarks, service marks, graphics, and logos used in connection with the Site, Program, or Services or with any other Company Property are the trademarks of their respective owners, and you are not granted any right or licence with respect to any of the foregoing trademarks or any use thereof; and
(6) the use of any Company Property or any of the other foregoing property (in whole or in part), except as expressly permitted pursuant to this Agreement, is strictly prohibited and infringes on the intellectual property rights of the Company and others and may subject you to civil and criminal penalties, including monetary damages, for copyright infringement.
6.2 Safeguarding of Company Property. You agree that you will, and will ensure that each of your Representatives will:
(1) not alter, deface, remove, cover up, or mutilate in any manner whatsoever any trademark, copyright or other proprietary notice that the Company or any other Person may affix to any Company Property;
(2) not bid on or register search engine keywords, Google Ads or Google Ad Words, search terms, or other identifying terms or domain names that include any Company Marks (in whole or in part) or any variations thereof for use in any search engine, portal, sponsored advertising service, or other search or referral service;
(3) not obtain access to any Company Property otherwise than in accordance with this Agreement, and if such access is inadvertently obtained, will forthwith inform the Company of such fact and dispose of such Company Property in accordance with the Company’s instructions; and
(4) honor and promptly comply with any and all reasonable written requests made by the Company to provide assistance in protecting, at the Company’s expense, the rights of the Company and other Persons in and to the Company Property at common law, under federal copyright law, and under other federal, state, or provincial law, or under any international convention or treaty (as the case may be).
6.3 Changes and Limitations on Access. Notwithstanding any other provision of this Agreement, the Company and its affiliates and their respective licensors reserve the right to change, suspend, remove, or disable access to the Site, Program, Services, or any other Company Property at any time without notice to you. You acknowledge and agree that in no event will the Company be liable for making any such changes, suspensions, removals, or disabled accesses. The Company may also impose limits on the use of or access to certain features or portions of the Site, Program, Services, or any other Company Property without notice to you and without any liability.
6.4 Waiver of Moral Rights. You hereby, and will ensure that each of your Representatives will, irrevocably and unconditionally waive any and all moral rights arising under Applicable Law, including the and Copyright Law of the United States or any similar legislation in any applicable jurisdiction or under common law, that you or any of your Representatives may have now or in the future with respect to Your Contributed Content, including any rights you or any of your Representatives may have to have your or their name associated with Your Contributed Content or to have your or their name not associated with Your Contributed Content, any rights you or any of your Representatives may have to prevent the alteration, translation, or destruction of Your Contributed Content, and any rights you or any of your Representatives may have to control the use of Your Contributed Content in association with any product, service, cause, or institution. You agree that this waiver may be invoked by the Company or any of its affiliates or any of their respective successors, assignees, designees, or nominees in respect of any or all of Your Contributed Content.
6.5 Feedback. We welcome and encourage you to provide Feedback. You may submit Feedback by contacting us via email to info@crisisreadyinstitute.com or via the Contact page of the Site or by any other means of communication. Any and all Feedback you submit to us will be considered and deemed non-confidential and non-proprietary to you. By submitting Feedback to us, you automatically grant the Company a non-exclusive, royalty-free, irrevocable, sub-licensable, perpetual, worldwide right and licence to use, copy, modify, display, and publish such Feedback for any purpose, without notice or compensation to you or approval by you, whether in whole or in part and in any format or medium currently known or developed in the future. You acknowledge and agree that the Company may assign, transfer, or sub-licence the above licence to any Person, including its affiliates and successors, without notice or compensation to you and without your approval.
6.6 Permission. To seek permission in respect of any activity involving Company Property that is not expressly permitted pursuant to this Agreement, please contact us via email to info@crisisreadyinstitute.com or via the Contact page of the Site.
ARTICLE 7 – REPRESENTATIONS AND WARRANTIES
7.1 Representations and Warranties. By registering for a Member Account, agreeing to the terms and conditions of this Agreement, or accessing or using the Site, Program, or Services (or any portion thereof), you hereby represent, warrant, and covenant that:
(1) you are at least 18 years of age;
(2) you are duly authorized and have the right, authority, and capacity to accept, agree to, and enter into this Agreement for and on behalf of yourself and the Person you represent, and to act on behalf of and bind both you and the Person you represent;
(3) any and all of the information you provide us, including the information you provide us when registering for your Member Account, creating your Member Profile, and providing your Payment Method, is your own personal information or the information of the Person you represent, as applicable, and is and will remain valid, accurate, current, and complete at all times;
(4) any and all information you provide to us, including any and all of Your Content, is owned by you, and you have the absolute right and authority to provide all such information, including Your Content, to us, including for the purposes set out in this Agreement;
(5) none of the information you provide to us, including Your Content, will infringe the Intellectual Property rights of any Person, all your information contributions are original, and no parts thereof, nor their use or distribution, will violate any Person’s copyright, patent, or other Intellectual Property rights;
(6) you will correct, update, and amend any and all information you provide to us promptly upon any change to such information to ensure that such information is at all times, valid, accurate, current, and complete;
(7) you and each of your Representatives will at all times comply with all of the terms and conditions of this Agreement;
(8) the Person you represent is validly subsisting in accordance with the laws of the jurisdiction of its formation and it has the right, power, authority, and ability to enter into this Agreement and to fulfill its obligations hereunder;
(9) you and each of your Representatives will give the required notices and comply with the laws, ordinances, rules, regulations, codes, and orders of the authorities having jurisdiction which are in force or come into force during the performance of your obligations pursuant to this Agreement and which relate to your obligations pursuant to this Agreement;
(10) if the Person you represent is a corporation, neither the corporation’s entrance into this Agreement nor the corporation’s performance of any of its obligations pursuant to this Agreement will contravene, breach, or result in any default under its articles of incorporation or by-laws;
(11) neither your entrance into this Agreement nor your performance of any of your obligations pursuant to this Agreement will contravene, breach, or result in any default under any mortgage, lease, agreement, licence, permit, statute, regulation, order, judgment, decree, or law to which you are a party or by which you may be bound;
(12) this Agreement has been duly authorized and entered into by you for and on behalf of yourself and the Person you represent, and is a legal, valid and binding obligation of you and the Person you represent enforceable against you and the Person you represent and the successors and permitted assigns of you and the Person you represent in accordance with the terms hereof, except as that enforcement may be limited by bankruptcy, insolvency, and other similar laws affecting the rights of creditors generally and except that equitable remedies may be granted only in the discretion of a court of competent jurisdiction;
(13) each of you and your Representatives is and will at all times throughout the Term remain in compliance with Applicable Law; and
(14) all of the representations and warranties set out in this Agreement will continue to be true and correct throughout the Term.
ARTICLE 8 – EXCLUSION OF WARRANTIES AND DISCLAIMERS
8.1 EXCLUSION OF WARRANTIES. YOU ACKNOWLEDGE AND AGREE THAT, UNLESS AND ONLY TO THE EXTENT OTHERWISE EXPRESSLY PROVIDED IN THIS AGREEMENT, THERE ARE NO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND WHATSOEVER (WHETHER EXPRESS, IMPLIED, OR COLLATERAL) IN RELATION TO THE SITE, PROGRAM, OR SERVICES OR TO ANY OTHER COMPANY PROPERTY, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY AND RELATED RIGHTS, OR THAT ANY OF THE FOREGOING WILL MEET ANY PERSON’S NEEDS, OR WILL BE AVAILABLE FOR USE AT ANY PARTICULAR TIME, OR WILL BE UNINTERRUPTED OR ERROR-FREE.
8.2 SCOPE OF SERVICES. YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE LIMITED TO THE SCOPE OF SERVICES EXPRESSLY SET OUT IN THIS AGREEMENT AND THE SERVICES DO NOT INCLUDE, NOR WILL ANY OF THE SERVICES (IN WHOLE OR IN PART) BE CONSTRUED AS INCLUDING, IN ANY WAY WHATSOEVER, ANY LEGAL, ACCOUNTING, TAX OR OTHER PROFESSIONAL SERVICES OR ANY OTHER SERVICES OR ADVICE OF A LIKE, SIMILAR OR COMPARABLE NATURE OR ANY HUMAN RESOURCES, MEDICAL, PSYCHOLOGICAL OR PSYCHO-ANALYTICAL, NEGOTIATION (INCLUDING HOSTAGE NEGOTIATION), REGULATORY, VALUATION, ACTUARIAL, BANKING, FINANCIAL, INSURANCE, PRIVATE INVESTIGATION, CREDIT ANALYSIS, LAW ENFORCEMENT, INFORMATION TECHNOLOGY, INFORMATION SECURITY, SECURITY OR EMERGENCY RESPONSE SERVICES OR ADVICE OR ANY OTHER SERVICES OR ADVICE OF A LIKE, SIMILAR OR COMPARABLE NATURE.
8.3 GENERAL DISCLAIMER. YOU ACKNOWLEDGE AND AGREE THAT:
(1) IF YOU CHOOSE TO USE SITE, PROGRAM, OR SERVICES (OR ANY PORTION OF ANY OF THE FOREGOING), YOU DO SO VOLUNTARILY AND AT YOUR OWN RISK;
(2) SITE, PROGRAM, SERVICES, AND ANY AND ALL RELATED CONTENT AND INFORMATION ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND WHATSOEVER;
(3) ACCESS TO, AND USE OF, THE SITE, PROGRAM, SERVICES, OR ANY CONTENT ARE ENTIRELY AT YOUR OWN RISK AND LIABILITY;
(4) THE COMPANY WILL NOT BE RESPONSIBLE FOR, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY WITH RESPECT TO, THE SITE, PROGRAM, SERVICES, AND CONTENT AND ANY AND ALL ERRORS, OMISSIONS, OR INACCURACIES IN ANY OF THE FOREGOING;
(5) THE COMPANY DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT THE SITE, PROGRAM, SERVICES, OR ANY CONTENT IS OR WILL BE COMPATIBLE WITH YOUR COMPUTER SYSTEMS, ERROR-FREE, OR FREE OF VIRUSES;
(6) THE COMPANY WILL NOT BE RESPONSIBLE FOR, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR, AND YOU ARE SOLELY RESPONSIBLE FOR, ANY AND ALL VIRUSES, IMPLEMENTING APPROPRIATE SAFEGUARDS TO PROTECT THE SECURITY AND INTEGRITY OF YOUR COMPUTER SYSTEMS, AND THE ENTIRE COST OF ANY SERVICES, REPAIRS, OR CONNECTIONS OF AND TO YOUR COMPUTER SYSTEMS THAT MAY BE NECESSARY AS A RESULT OF YOUR USE OF THE SITE, PROGRAM, SERVICES, OR ANY CONTENT; AND
(7) THE COMPANY WILL NOT BE RESPONSIBLE FOR, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR, ANY PROBLEM OR TECHNICAL MALFUNCTION OF ANY NETWORK OR LINES, COMPUTER ONLINE SYSTEMS, SERVERS, PROVIDERS, COMPUTER EQUIPMENT, SOFTWARE, OR FAILURE OF ANY EMAIL OR ANY OTHER COMMUNICATION BETWEEN YOU AND THE COMPANY OR BETWEEN YOU AND ANY PERSON (INCLUDING ANY OTHER MEMBER) ON ACCOUNT OF TECHNICAL PROBLEMS OR TRAFFIC CONGESTION ONLINE OR ON THE INTERNET, OR THE SITE, PROGRAM, SERVICES, OR ANY OTHER WEBSITE, OR ANY COMBINATION THEREOF, OR ANY INJURY OR DAMAGE TO ANY PERSON’S COMPUTER OR SYSTEMS RELATED TO OR RESULTING FROM DOWNLOADING OR STREAMING ANY MATERIALS IN CONNECTION WITH THIS AGREEMENT, THE SITE, THE PROGRAM, OR THE SERVICES.
8.4 INFORMATION DISCLAIMER. YOU ACKNOWLEDGE AND AGREE THAT, NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT:
(1) THE CONTENT AND ANY AND ALL OTHER INFORMATION ACCESSIBLE BY WAY OF THE SITE, PROGRAM, OR SERVICES, INCLUDING ANY PERSONAL INFORMATION, MEMBER INFORMATION, AND INFORMATION REGARDING AND SERVICES, FEES, CHARGES, AND RATES, AND ALL INFORMATION MADE AVAILABLE BY ANY PERSON, IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY;
(2) THE CONTENT, AND ANY AND ALL OTHER INFORMATION ACCESSIBLE BY WAY OF THE SITE, PROGRAM, OR SERVICES, SHOULD NOT BE RELIED UPON AS VALID, ACCURATE, RELIABLE, COMPLETE, CURRENT, TIMELY, OR FIT FOR ANY PARTICULAR PURPOSE;
(3) TO THE EXTENT THAT THE CONTENT OR ANY OTHER INFORMATION ACCESSIBLE BY WAY OF THE SITE, PROGRAM, OR SERVICES IS CURRENT AS OF THE DATE OF FIRST PUBLICATION, IT MAY NO LONGER BE ACCURATE AS A RESULT OF THE PASSAGE OF TIME;
(4) THE COMPANY UNDERTAKES NO RESPONSIBILITY FOR INVESTIGATING OR VERIFYING THE VALIDITY, ACCURACY, CURRENCY, OR COMPLETENESS OF THE CONTENT OR ANY OTHER INFORMATION ACCESSIBLE BY WAY OF THE SITE, PROGRAM, OR SERVICES, OR THE ACTS, OMISSIONS, IDENTITY, OR CREDITWORTHINESS OF ANY PERSON;
(5) THE COMPANY DOES NOT SCREEN IN ADVANCE ANY CONTENT, YOUR CONTENT, OR ANY OTHER INFORMATION ACCESSIBLE BY WAY OF THE SITE, PROGRAM, OR SERVICES; AND
(6) ANY USE BY THE COMPANY OF ANY CONTENT, YOUR CONTENT, OR OTHER INFORMATION ACCESSIBLE BY WAY OF THE SITE, PROGRAM, OR SERVICES DOES NOT CREATE ANY EXPRESS OR IMPLIED APPROVAL BY THE COMPANY OF SUCH CONTENT, YOUR CONTENT, OR INFORMATION, NOR DOES IT INDICATE THAT SUCH CONTENT, YOUR CONTENT, OR INFORMATION COMPLIES WITH THE TERMS AND CONDITIONS OF THIS AGREEMENT OR APPLICABLE LAW.
8.5 MEMBER DISCLAIMER. YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY HAS NO CONTROL OVER, DOES NOT ENDORSE OR GUARANTEE, WILL NOT BE RESPONSIBLE FOR, AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR ANY AND ALL OTHER MEMBERS. ANY REFERENCES TO A MEMBER BEING “VERIFIED” (OR SIMILAR LANGUAGE) ONLY INDICATES THAT SUCH MEMBER HAS COMPLETED A RELEVANT VERIFICATION OR IDENTIFICATION PROCESS AND NOTHING ELSE. ANY SUCH DESCRIPTION IS NOT AN ENDORSEMENT, CERTIFICATION, OR GUARANTEE BY THE COMPANY ABOUT ANY OTHER MEMBER, INCLUDING OF THE OTHER MEMBER’S IDENTITY OR BACKGROUND OR WHETHER THE OTHER MEMBER IS TRUSTWORTHY, SAFE, OR SUITABLE. IF WE CHOOSE TO CONDUCT IDENTITY VERIFICATIONS OR BACKGROUND CHECKS ON ANY OTHER MEMBER, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, THAT SUCH VERIFICATIONS OR BACKGROUND CHECKS WILL IDENTIFY PRIOR MISCONDUCT BY SUCH OTHER MEMBER OR GUARANTEE THAT SUCH OTHER MEMBER WILL NOT ENGAGE IN MISCONDUCT. IN ADDITION, YOU ACKNOWLEDGE AND AGREE THAT, NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE COMPANY WILL NOT BE LIABLE FOR, AND ASSUMES NO RESPONSIBILITY FOR, ANY LOSSES ARISING FROM OR IN CONNECTION WITH FAILURE OF THE COMPANY TO MEET ITS OBLIGATIONS PURSUANT TO THIS AGREEMENT AS A DIRECT OR INDIRECT RESULT OF YOUR FAILING TO PROVIDE IN A TIMELY MANNER ANY INFORMATION OR ASSISTANCE TO THE COMPANY AS REQUIRED OR THAT THE COMPANY REASONABLY REQUESTS.
8.6 THIRD-PARTY DISCLAIMER. THE SITE MAY CONTAIN LINKS TO THIRD PARTIES AND THIRD-PARTY WEBSITES, INCLUDING THIRD-PARTY SERVICE PROVIDERS, OR THIRD-PARTY SERVICES. THIRD-PARTY WEBSITES AND THIRD-PARTY SERVICES MAY BE SUBJECT TO DIFFERENT TERMS AND CONDITIONS AND PRIVACY PRACTICES. LINKS TO ANY THIRD PARTIES, INCLUDING THIRD-PARTY WEBSITES, THIRD-PARTY SERVICE PROVIDERS OR THIRD-PARTY SERVICES, ARE NOT AN ENDORSEMENT BY THE COMPANY THEREOF. YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY IS NOT RESPONSIBLE FOR, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR, THIRD PARTIES, INCLUDING THIRD-PARTY WEBSITES, THIRD-PARTY SERVICE PROVIDERS AND THIRD-PARTY SERVICES, INCLUDING THE AVAILABILITY, SUFFICIENCY, OR ACCURACY THEREOF OR ANY FEES OR CHARGES CHARGED BY SUCH THIRD PARTIES.
8.7 THIRD-PARTY PAYMENT PROCESSORS DISCLAIMER. YOU ACKNOWLEDGE AND AGREE THAT, NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE COMPANY WILL NOT BE LIABLE FOR, AND ASSUMES NO RESPONSIBILITY FOR, ANY LOSSES ARISING FROM OR IN CONNECTION WITH ANY ERRORS OR OMISSIONS WITH RESPECT TO PAYMENTS PROCESSED BY THIRD-PARTY PAYMENT PROCESSORS OR ANY FEES OR CHARGES (INCLUDING TRANSACTION FEES, CANCELLATION FEES, ADMINISTRATIVE FEES, AND CURRENCY CONVERSION FEES) IMPOSED BY THIRD-PARTY PAYMENT PROCESSORS, OR YOUR THIRD-PARTY PAYMENT SERVICE PROVIDER OR FINANCIAL INSTITUTION, INCLUDING BASED ON YOUR PAYMENT METHOD OR THE CURRENCY OR PAYMENT CHOICES YOU SELECT FOR THE PURPOSES OF MAKING OR RECEIVING PAYMENTS.
8.8 INTERNET AND TECHNOLOGY DISCLAIMER. DUE TO THE NATURE OF THE INTERNET, THE COMPANY CANNOT GUARANTEE THE CONTINUOUS AND UNINTERRUPTED AVAILABILITY AND ACCESSIBILITY OF THE SITE, PROGRAM, OR SERVICES. YOU ACKNOWLEDGE AND AGREE THAT, NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE COMPANY WILL NOT BE LIABLE FOR, AND ASSUMES NO RESPONSIBILITY FOR, ANY LOSSES ARISING FROM OR IN CONNECTION WITH:
(1) LIMITED ACCESS OR INABILITY TO ACCESS THE SITE, PROGRAM, OR SERVICES, ANY OTHER WEBSITE, OR ANY APPLICATION DATABASE AS A RESULT OF THE INTERNET, YOUR WEB SERVICES, THE WEB SERVICES OF ANY OTHER PERSON, OR ANY OTHER SHARED NETWORK;
(2) THIRD-PARTY SOFTWARE, SERVICES OR PRODUCTS, INCLUDING THE IMPLEMENTATION OR CONFIGURATION OF APPROPRIATE SECURITY MEASURES RELATING THERETO, NOT DEVELOPED OR PROVIDED BY THE COMPANY;
(3) ANY ACCESS OR INABILITY TO ACCESS ANY OTHER SERVICE, SERVICE PROVIDER, NETWORK, INFORMATION, MEMBER, OR COMPUTING RESOURCE AVAILABLE ON OR THROUGH THE INTERNET; OR
(4) UNAUTHORIZED ACCESS TO OR ALTERATION, THEFT, LOSS, CORRUPTION, OR DESTRUCTION OF INFORMATION OR DATA AS A RESULT OF INFORMATION OR DATA BEING TRANSMITTED BY WAY OF THE INTERNET.
8.9 TRANSLATION DISCLAIMER. TO ASSIST MEMBERS WHO SPEAK DIFFERENT LANGUAGES, CERTAIN CONTENT MAY BE TRANSLATED, IN WHOLE OR IN PART, INTO LANGUAGES OTHER THAN ENGLISH. YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY DOES NOT ENDORSE OR GUARANTEE THE ACCURACY OR QUALITY OF, WILL NOT BE RESPONSIBLE FOR, AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR, ANY AND ALL SUCH TRANSLATIONS, AND YOU ARE RESPONSIBLE FOR REVIEWING AND VERIFYING THE ACCURACY OF SUCH TRANSLATIONS.
8.10 Application of Disclaimers. The disclaimers contained in this Agreement apply to the maximum extent permitted by Applicable Law. You may have other statutory rights. However, the duration of statutorily required warranties, if any, shall be limited to the maximum extent permitted by Applicable Law.
ARTICLE 9 – INDEMNITY
9.1 Indemnity. To the maximum extent permitted by Applicable Law, you agree to release, indemnify, defend (at the Company’s option), and hold the Company and its affiliates and their respective Representatives harmless from and against any and all Claims and Losses (including with respect to the enforcement of any legal rights or remedies) that may be suffered or incurred by any of them arising out of, or as a result of, or relating in any manner whatsoever to:
(1) any Event of Default;
(2) Your Content or any other information provided to the Company by you or by any of your Representatives, including in connection with your Member Account, Member Profile, and Payment Method;
(3) any use of your Member Account credentials, including identification codes or passwords, regardless of whether such use is authorized by you;
(4) any payment (including with respect to Fees or Charges) requested, accepted, or made outside of the Site or Program or otherwise not in accordance with the terms and conditions of this Agreement;
(5) any interaction with any other Member by you or by any of your Representatives;
(6) the acts or omissions of you, or of any of your Representatives;
(7) any loss of, damage to, or destruction of Company Property or the property of any other Person to the extent caused by you or by any Person you represent or by any of your or their Representatives;
(8) any Taxes;
(9) personal injury (including death), loss, or harm to any Person in connection with the Site, Program, or Services or any transactions in connection therewith to the extent caused by you or by any of your Representatives; and/or
(10) your negligence or criminal, willful, or intentional misconduct or the negligence or criminal, willful, or intentional misconduct of any of your Representatives.
ARTICLE 10 – LIMITATION OF LIABILITY
10.1 ACKNOWLEDGEMENT OF RISK. YOU ACKNOWLEDGE AND AGREE THAT, NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SITE, PROGRAM, SERVICES, OR CONTENT, OR ANY OTHER INTERACTION YOU HAVE WITH OTHER MEMBERS, WHETHER IN PERSON OR ONLINE, IS AND WILL AT ALL TIMES REMAIN WITH YOU.
10.2 LIMITATION OF LIABILITY. YOU ACKNOWLEDGE AND AGREE THAT, NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, OR ANY OF ITS AFFILIATES, OR ANY THIRD PARTY SERVICE PROVIDER, OR ANY OF THEIR RESPECTIVE REPRESENTATIVES BE LIABLE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, FOR ANY DAMAGES OR LOSSES OF ANY KIND, INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOSS OF PROFITS, LOSS OF USE, LOSS OF DATA, PERSONAL INJURY, FINES, FEES, PENALTIES, TANGIBLE OR INTANGIBLE HARM, IRREPARABLE HARM, LEGAL FEES, OR ANY LOSS OF ANY KIND WHATSOEVER, OR OTHER LIABILITIES, WHETHER OR NOT THE COMPANY, OR ANY OF ITS AFFILIATES, OR ANY THIRD-PARTY SERVICE PROVIDER, OR ANY OF THEIR RESPECTIVE REPRESENTATIVES IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, RESULTING FROM, OR ARISING OUT OF, OR IN CONNECTION WITH THIS AGREEMENT, WITH THE USE OF OR INABILITY TO MAKE USE OF THE SITE, PROGRAM, SERVICES, ANY CONTENT, OR ANY COMMUNICATIONS, INTERACTIONS, OR MEETINGS WITH OTHER MEMBERS OR OTHER PERSONS WITH WHOM YOU COMMUNICATE, INTERACT, OR MEET AS A RESULT OF YOUR USE OF THE SITE, PROGRAM, OR SERVICES. IF AND ONLY TO THE EXTENT THAT THE FOREGOING LIMITATION OF LIABILITY IS HELD BY A COURT OF COMPETENT JURISDICTION TO BE INVALID, ILLEGAL, OR UNENFORCEABLE FOR ANY REASON, IN RESPECT OF ANY CLAIM BY YOU AGAINST THE COMPANY, OR AGAINST ANY OF ITS AFFILIATES, OR AGAINST ANY THIRD-PARTY SERVICE PROVIDER, OR AGAINST ANY OF THEIR RESPECTIVE REPRESENTATIVES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, INCLUDING A BREACH BY ANY OF THEM OF ANY OF ITS OBLIGATIONS PURSUANT TO THIS AGREEMENT (WHETHER OR NOT A FUNDAMENTAL BREACH), YOU ACKNOWLEDGE AND AGREE THAT, NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, YOUR EXCLUSIVE REMEDY WILL BE TO RECEIVE FROM THE COMPANY PAYMENT FOR ACTUAL AND DIRECT DAMAGES TO A MAXIMUM AGGREGATE AMOUNT EQUAL TO THE LESSER OF: (1) THE AMOUNT PAID BY YOU TO THE COMPANY IN THE THREE (3) MONTHS PRECEDING THE EVENT FROM WHICH THE CLAIM AROSE; OR (2) ONE HUNDRED DOLLARS ($100.00).
ARTICLE 11 – CLAIMS AND COMPLAINTS
11.1 Claims and Complaints. You may address any Claims or complaints to the Company at any time via email to info@crisisreadyinstitute.com or via the Contact page of the Site. Notice of such Claim or complaint will be deemed delivered and received by the Company in accordance with Section 14.3 (Notices).
11.2 Complaints about Other Members. You acknowledge and agree that the Company has no control over and is not responsible for the behaviour, acts, or omissions of other Members. If you feel that another Member has threatened, harassed, or otherwise acted in an inappropriate manner, including by leaving an offensive or obscene review, you may notify the Company of this conduct through the feedback features of the Site or Program or by contacting us via email to info@crisisreadyinstitute.com or via the Contact page of the Site. We will take appropriate steps as necessary to review and respond to your complaint. By submitting a complaint, you acknowledge and agree that the Company may disclose your identity to the Member in question in order to follow up directly with you with regard to your complaint.
11.3 Assistance. You agree to cooperate with and assist the Company in good faith and to provide the Company with all such information and assistance and take all such actions as may be reasonably requested by the Company in connection with any Claims or complaints made by any other Member relating to this Agreement or the Site, Program, Services, any Content, or Your Content. Upon the Company’s request, you agree to participate in any adjudication or dispute resolution process in respect of any such Claims or complaints.
ARTICLE 12 – EVENTS OF DEFAULT AND REMEDIES
12.1 Events of Default. You acknowledge and agree that the occurrence of any of the following events will constitute an event of default (each, an “Event of Default”):
(1) you fail to pay any sum owing by you pursuant to this Agreement (including the Fees and Charges) by the due date thereof;
(2) you otherwise breach any provision of this Agreement or fail to observe or perform any term, obligation, covenant, condition, or agreement contained in this Agreement;
(3) you commit any act of fraud, negligence, or criminal, willful, or intentional misconduct, or violate any regulation, rule, policy, or procedure of any other Person in connection with this Agreement or the Site or Program or Services;
(4) you breach or violate Applicable Law;
(5) you improperly access or engage in any prohibited use of the Site, Program, Services, or Content;
(6) you provide any invalid, inaccurate, incomplete, misleading, fraudulent, or outdated information to the Company or to any other Person, including during the registration of your Member Account or Payment Method;
(7) you infringe the Intellectual Property rights of the Company or any other Person;
(8) you fail to meet any applicable qualification or eligibility criteria set by the Company or by any other Person in connection with the Site, Program, or Services;
(9) you become or are adjudicated insolvent or bankrupt, admit in writing your inability to pay your debts as they mature, or make an assignment for the benefit of creditors;
(10) you apply for or consent to the appointment of any receiver, trustee, or similar officer for you or for all or any substantial part of your property, or such receiver, trustee, or similar officer is appointed without your consent; or
(11) you institute any bankruptcy, insolvency, reorganization, moratorium, arrangement, readjustment of debt, dissolution, liquidation, or similar proceeding relating to you under the laws of any jurisdiction, or any such proceeding is instituted against you, or any judgment, writ, warrant, or attachment or execution of similar process is issued or levied against a substantial part of your property.
12.2 Notification upon Default. You will notify the Company in writing immediately upon becoming aware of any Event of Default.
12.3 Remedies. If any Event of Default occurs, without prejudice to enforcement of any other legal right or remedy that the Company may have pursuant to this Agreement or at law or equity, the Company may take any of the following measures immediately and without notice to you:
(1) temporarily or permanently revoke any special status associated with your Member Account, Member Profile, or Membership;
(2) cancel, suspend, or limit the provision of any Services to you (in whole or in part);
(3) cancel, suspend, or limit your Member Account, Member Profile, or Membership or your access to or use of the Site, Program, or Services; and/or
(4) terminate this Agreement (in whole or in part).
12.4 Injunctive and Equitable Relief. You acknowledge and agree that:
(1) your compliance with your obligations pursuant to this Agreement is necessary to protect personal information and/or the intellectual property, confidential information, proprietary information, business, goodwill, and/or proprietary interests of the Company and its affiliates and third parties;
(2) your breach of any such obligations will give rise to irreparable harm or injury to the Company that will not be adequately compensable with monetary damages;
(3) the Company may, in addition to any other remedy, enforce the performance of this Agreement by way of equitable relief, including interim, interlocutory, and/or final injunctive relief, specific performance, or such other and further relief as a court may deem just and proper, upon application to a court of competent jurisdiction without proof of actual damages, without a requirement that a finding of irreparable harm or other criteria for the awarding of injunctive relief be made, and without the requirement of posting a bond or other security; and
(4) notwithstanding that damages may be readily quantifiable, you will not plead sufficiency of damages as a defence in any such proceeding.
12.5 Violation of Applicable Law. You acknowledge and agree that any attempt by you or on your behalf to deliberately damage the Site, Program, Services, any Content, any website, or any links, or to undermine the legitimate operation thereof may be a violation of Applicable Law (including criminal and/or civil laws) and, should such an attempt be made, the Company reserves the right to seek damages from you to the maximum extent permitted by Applicable Law.
12.6 Remedies Cumulative. All rights and remedies of the Company pursuant to this Agreement are cumulative and not exclusive of any other rights or remedies that may be available to the Company, whether provided by law, equity, statute, or in any other agreement between the Parties or otherwise.
ARTICLE 13 – TERM AND TERMINATION
13.1 Term. The term of this Agreement will begin on the date you accept and agree to this Agreement and will continue and remain in full force and effect until the date on which either Party terminates your Membership or this Agreement in accordance with this Agreement (the “Term”).
13.2 Termination by You. You may terminate this Agreement and your Membership at any time by providing notice of such termination to the Company.
13.3 Termination by the Company. Without prejudice to the enforcement of any other legal right or remedy that the Company may have pursuant to this Agreement or at law or equity, the Company may terminate this Agreement and/or your Membership and/or any rights or licences granted hereunder or in connection herewith (including the Licence) and/or your access to the Site or Program or Services (in whole or in part):
(1) at any time without reason or liability and for convenience upon seven (7) days’ prior written notice to you; and
(2) immediately and without notice if: (a) an Event of Default occurs; (b) the Company has reason to believe that you are not authorized to act for and on behalf of or legally bind the Person you purport to represent; or (c) the Company believes in good faith that such termination is reasonably necessary to protect the personal safety or property of the Company, of any Member, or of any other Person.
13.4 Effect of Termination. If this Agreement is terminated by either Party, or if you cancel your Membership or Member Account, or if the Company terminates, cancels, suspends, or restricts your access to the Site, Program, or Services or your Membership or Member Account, you will not be entitled to a restoration of your Membership, Member Account, or any of Your Content, you may not be able to register a new Member Account or access or use the Site, Program, or Services (or any and all licences constituted thereby or granted in connection therewith) and your Membership will be automatically cancelled and you may not be eligible for or entitled to a refund of any Fees or other amounts payable pursuant hereto.
13.5 Survival of Covenants. Notwithstanding the termination of this Agreement for any reason whatsoever, the covenants set out in ARTICLE 1 (Interpretation), ARTICLE 4 (Restrictions on Access and Use of Program and Services), ARTICLE 6 (Ownership), ARTICLE 7 (Representations and Warranties), ARTICLE 8 (Exclusion of Warranties and Disclaimers), ARTICLE 9 (Indemnity), ARTICLE 10 (Limitation of Liability), ARTICLE 11 (Claims and Complaints), ARTICLE 12 (Events of Default and Remedies), ARTICLE 13 (Term and Termination), ARTICLE 14 (General), and any other terms and conditions of this Agreement necessary for the proper interpretation of this Agreement will survive any such termination.
ARTICLE 14 – GENERAL
14.1 Force Majeure. Except for any obligation to make payments, any delay or failure of either Party to perform its obligations pursuant to this Agreement or any other agreement, document or instrument ancillary hereto will be excused if and only to the extent that the delay or failure is caused by a Force Majeure Event, provided that the affected Party provides the unaffected Party with written notice of delay, including anticipated duration of the delay, within two (2) days of the affected Party first becoming aware of such Force Majeure Event. If the affected Party is the Company, within five (5) days of the Company first becoming aware of such Force Majeure Event (the “Suspension Notice Period”), the Company may, by providing written notice to you (a “Suspension Notice”), suspend the provision of the Site, Program, or Services (in whole or in part) until the earlier of the date on which the delay caused by the Force Majeure Event is over or until the date which is fifteen (15) days following the date of the Suspension Notice. If the Company is the affected Party and the Company does not provide you with a Suspension Notice during the Suspension Notice Period and the delay caused by the Force Majeure Event lasts for five (5) days or longer, you may terminate this Agreement by providing notice to the Company. If the Company is the affected Party and the Company provides you with a Suspension Notice during the Suspension Notice Period and the delay caused by the Force Majeure Event lasts for fifteen (15) days following the date of the Suspension Notice or longer, you may terminate this Agreement by providing written notice to the Company. If you are the affected Party and the delay caused by the Force Majeure Event lasts for five (5) days or longer, the Company will have the option to terminate this Agreement by providing written notice to you.
14.2 Notices. Unless and only to the extent otherwise specified by the Company, any notices or other communications permitted or required pursuant to this Agreement will be provided electronically and given:
(1) by the Company to you via email to the email address in your Member Account; and
(2) by you to the Company via email to info@crisisreadyinstitute.com or via the Contact page of the Site.
Such notice will be deemed to be delivered and received (in the absence of evidence of prior receipt) on the earlier of: (a) the date that the sending Party receives an email from the receiving Party acknowledging receipt (provided that an automatic “read receipt” does not constitute acknowledgment for the purposes of such notice); and (b) the next business day following the date of transmission.
14.3 Assignment. Neither this Agreement nor any of the rights or obligations pursuant hereto may be assigned, transferred, or delegated by you without the prior written consent of the Company. The Company may without restriction assign, transfer, or delegate this Agreement and any rights and obligations hereunder, at its sole discretion, to any Person without notice to you.
14.4 Modifications. The Company reserves the right (in its sole discretion) to amend, restate, replace, supplement, or otherwise modify this Agreement at any time and from time to time. You should review this Agreement regularly for any such amendments, restatements, replacements, supplements, or modifications. By accessing or using the Site, Program, or Services (or any portion thereof) after any such amendments, restatements, replacements, supplements, or modifications, you agree to be bound by, and comply with, this Agreement, as so amended, restated, replaced, supplemented, or modified. If any such amendment, restatement, replacement, supplement, or modification is not acceptable to you, you must immediately cease accessing and using the Site, Program, or Services.
14.5 Waiver. The waiver by the Company of a breach or default of any provision of this Agreement by you, or any delay or omission on the part of the Company to exercise or avail itself of any of its rights, remedies, powers, or privileges, will not be effective unless in writing, and will not be construed as a waiver of any succeeding breach of the same or any other provision of this Agreement.
14.6 Severability. In the event that any provision (or any portion of a provision) of this Agreement will for any reason be held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such invalidity, illegality, or unenforceability will not affect any other provision of this Agreement and this Agreement will be construed as if such invalid, illegal, or unenforceable provision (or portion of a provision) had never been contained in this Agreement in regard to that particular jurisdiction.
14.7 Enurement. This Agreement will enure to the benefit of and be binding upon each of the Parties and their respective successors and permitted assigns.
14.8 Relationship. Nothing in this Agreement or your use of the Site, Program, or Services will be deemed to constitute either Party as an agent, representative, or employee of the other party or both Parties as joint venturers or partners for any purpose.
14.9 No Third-Party Rights. This Agreement does not and is not intended to confer any rights or remedies upon any Person other than the Parties.
14.10 Governing Law and Forum Selection. The interpretation, validity, effect, and enforcement of this Agreement, and any and all disputes arising out of or in connection with this Agreement, or in respect of any legal relationship associated with or derived from this Agreement, will be governed by the laws in force in the State of New York and the federal laws of the United States of America applicable therein (excluding any conflict of laws rule or principle which might refer such construction to the laws of another jurisdiction). The Parties agree to submit to the exclusive jurisdiction of the courts of the State of New York and the Federal Courts of the United States in the City of New York and waive any objection relating to improper venue or forum non conveniens to the conduct of any proceeding in any such court. For greater certainty, the foregoing laws apply to the access and use of the Site, Program, or Services (in whole or in part) by you, notwithstanding your domicile, residency, or physical location, or the location of any Company office, or of any Member or any Representative of the Company, or of any Member with whom you may communicate or deal. The United Nations Convention on Contracts for the International Sale of Goods (CISG), or any similar or successor convention or law, will not be applied to this Agreement or any transactions conducted pursuant to the Site, Program, or Services. The Site, Program, and Services are intended for use only in jurisdictions where they may be lawfully provided for access and use.
14.11 Jury Trial Waiver. You acknowledge and agree that, to the maximum extent permitted by Applicable Law, you waive the right to a trial by jury in respect of any and all disputes arising from or in connection with the Site, Program, Services, or this Agreement.
14.12 No Class Actions or Representative Proceedings. You acknowledge and agree that, to the maximum extent permitted by Applicable Law, you waive the right to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative proceeding in respect of any and all disputes arising from or in connection with this Agreement or the Site, Program, or Services. Unless and only to the extent otherwise expressly agreed to in writing by the Company, the adjudicator of any dispute may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding.
14.13 Admissibility. A printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or arbitral proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
14.14 Contact Us. If you have any questions regarding this Agreement, please contact us via email to info@crisisreadyinstitute.com or via the Contact page of the Site.
Last updated: June 4th, 2020
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Brian Kinch

Brian is an internationally recognised risk professional. He has over 35 years of experience, predominately discharging roles in domestic and international financial services businesses, including senior roles with HSBC, Visa International and Lloyds Banking Group. He has additional consulting expertise in areas such as insurance, telecommunications, the public sector and across industries in a risk, authentication, data protection, cyber, continuity and resilience context. Furthermore, he has held senior positions with the decision management and analytic giant FICO (Fair Isaac) where he was the principal risk practitioner, and both led their global fraud consulting and was a leading contributor to their enterprise risk roadmap.

Brian is an innovator and thought leader and has co-authored potential patents in the first party fraud and payment tokenisation space. He was a founder of the Mobile Identity Authentication Standard (MIDAS) Alliance, a collaboration of Information Security professionals, which was responsible for the creation of the Publicly Available Specification (PAS 499) for digital authentication by the British Standards Institution, a seminal piece of work in preparation for the implications of the European Payment Services Directive 2.

He is also a leading figure for both the Business Continuity Institute where he founded what has become two of the UK Chapters, and where he remains on the management committee, and the Institute of Strategic Risk Management where he has roles on the Global Advisory Council and as Chair of the Oversight Committee.

Brian co-founded with his brother, almost a decade ago, his own firm, Knight360 Limited, where he acts as a dedicated security advisor and risk practitioner, enjoying helping clients embrace and overcome their greatest business challenges. The company specialises in areas of business development and regulatory compliance activity and offers a raft of business consulting and partner solution services including with and through GDS Link, a client of Knight360’s which Brian has gone on to serve as Managing Director in their Global Fraud Solutions area, and where he has been independently recognised as Managing Director of the Year 2022.

Currently Brian is also retained on an equity basis as Chief Advisor to KM2 Ethical Finance Ltd, a firm where he was the founding Chief Executive Officer and was independently awarded as one of the CEOs of the Year in 2021. The KM2 business is vested in assuring the robust identification and considered remediation of misappropriated losses which sit at the nexus of bad-debt and fraud.

Throughout his career Brian has proven equally adept at working alone, leading a small team, or overseeing multi-geography operations involving well over 1,000 people.

Maxine Herr

Maxine Herr has served as Public Information Officer for Morton County in North Dakota since 2017. She started her career as a TV news reporter and anchor for the CBS affiliate in Bismarck, ND before moving to Phoenix, AZ where she worked in marketing roles for a media company and a national engineering firm. After returning to North Dakota in 2009, she did freelance writing and public relations consulting. Maxine joined the North Dakota Emergency Management Support Team in 2016 and has helped lead communication efforts for a 234-day pipeline protest, regional flooding, and the state’s COVID-19 response. Maxine’s favorite thing about her 25-year career is finding ways to communicate effectively with creativity. Maxine is married and any gray hairs can be attributed to raising her three teenagers.

Rob Keller

Master Sgt. US Army (retired)

Rob Keller was retired from the U.S. Army when he received a call from the ND Department of Emergency Services (NDDES) to return to full time Public Information Officer status to work a “small protest happening in southern Morton County” that would probably fizzle out in 2-3 months.” Nine months later he returned to retirement status. During the Dakota Access Pipeline (DAPL) protest, Rob was the lead Public Information Officer for the Morton County Sheriff Department and the ND Department of Emergency Services Joint Information Center. Rob and his team of over 15 PIOs worked over 500 media engagements during the 234-day protest that garnished the attention of the world.

“This was the most challenging and rewarding position that I have ever been involved in my entire career. I felt that I was the “right person in the right place at the right time for the right reasons.”

Rob’s previous career positions had in effect prepared him for his last public affairs mission.

He received a Bachelor of Science degree in Television Journalism, was a TV news reporter, TV anchor, a community relations officer for a police department, a television producer, marketing and advertising for the U.S. Army, worked multiple FEMA disasters in North Dakota to include floods, wildfires, snow storms and a Canadian Pacific railroad anhydrous ammonia spill. Not to mention during his 26-year Army career, he was deployed on two public affairs missions to Iraq, five PIO missions to Ghana, Africa and working with twelve Killed In Action (KIA) soldiers and their families.

He was the Deputy PIO for the ND COVID-19 response and formed a 50-persom Joint Information Center staff within two weeks.

He has been a FEMA Crisis Communication trainer for over 10 years having trained over 600 PIO practitioners.

Far from retiring, Rob and his colleague co-founded the ND Public Information Officer (NDPIO) Association this past year (2021). The 501c3 is a nonprofit statewide organization made up of professional communicators who work in local, state, tribal, federal, or other public safety venues. This organization is dedicated to the principles of open government.

Rob has left Morton County and back to semi-retirement but is training Public Information Officers from multiple agencies who may have a need for crisis communication and for their agency to be “Crises Ready”. He is married with a very understanding wife, a son who is following in his footsteps as a career military man and a daughter who is a “stay at home” mom. He has five grandchildren that now take up his entire time. He is also an “adventure motorcycle rider” who has traveled on journeys across Canada to the Arctic Ocean, South American and everything in between.

Mike Todd

Mike Todd is the founder and CEO of Near-Life. He has experience in media and technology. Beginning his career in digital content, he has also worked in film and television: creating internationally acclaimed feature documentaries for the likes of BBC, ESPN and PBS.

Digital Training Solutions (now trading as Near-Life) was established in 2016 around an NGO learning project (Mission Ready), funded through the United States Aid department and the UK equivalent. The project garnered international recognition and its success prompted an invitation for Mike to speak at the UN World Humanitarian Summit, as well as to the UN in New York.

A related project, developed with the Norwegian Refugee Council, was recognised for 'Excellence in Learning Design' at the Learning and Technology Awards - Europe's top EdTech awards. He has extensive experience in dealing with the resilience and responder communities. He most recently led the delivery of a major immersive learning / Tech project with the World Health Organization’s Emergency Medical Teams programme.

About the Inaugural Membership Feedback

As we get this membership off the ground, we’re looking to our 2022 inaugural members to be a part of helping us strengthen and tailor this program to meet your needs.

This will involve regular communication with the Crisis Ready Team to provide feedback, share requests for additional ways to support you and your business, etc.

About the Crisis Ready Courses

Each Crisis Ready Course is designed to help you strengthen your Crisis Ready® Expertise. Course subjects will include crisis communication, establishing governance, crisis leadership, storytelling for crisis comms, DEI integration, and more.

Each course is complete with:

  • Anywhere from 4-15 hours of virtual learning that you can do at your own pace
  • Knowledge tests
  • Worksheets and resources to help you bring these valuable learnings and use them within your client work (applicable solely to those who have the license through this membership)
  • A Certificate Of Completion upon successful completion of each course

Crisis Ready IMPACT, the Mastermind for Consultants

$12,500.00 USD

Select your payment option below. You can choose to pay for your annual membership in full or in two equal instalments (50% due immediately and 50% due in three months).

Description

Select your payment option below. You can choose to pay for your annual membership in full or in two equal installments (50% due immediately and 50% due in three months).

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Wait... don't miss out on these opportunities!

Opportunity for Individualized Coaching and Support

If you:

  • Sometimes feel as though you’re in over your head with your clients’ issue and crisis management needs
  • Could use support and coaching to help you prepare for and have business development discussions with prospective clients
  • Wish you had more behind-the-scenes support as you serve and support your clients
  • Would benefit from personalized coaching and support as you take your Crisis Ready skills and services to the next level...

... then you will benefit from Crisis Ready Institute's 1:1 coaching and support. This opportunity is retainer-based and is offered exclusively to our consultant and small agency members.

This offering provides personalized coaching and support in:

  • Managing client issues and crises as they arise. We support you as you support your clients so that you can feel confident in the recommendations and advice you provide.
  • Integrating the Crisis Ready Model into your business and client work.
  • Helping you strategize business development conversations and close more deals.
  • Gaining buy-in from existing clients. We can be your frontward-facing partner or remain behind-the-scenes, whatever the situation calls for.

Two Packages Available:

Monthly retainer*
Hours of support per month

$2,500 USD
Up to 5

$5,000 USD
Up to 10

* This is in addition to the annual membership fee.

Danny Langloss

Danny Langloss is a dynamic leadership motivational speaker specializing in creating leadership cultures, employee engagement, ownership, belonging, change leadership, and crisis leadership.

Danny’s leadership has been tested by the most difficult situations. Global pandemics, leading the City of Dixon back from the $54 million Rita Crundwell theft, homicide investigations, hostage situations, school shooter incidents, major legislative reform, and creating high performing cultures across very difficult professions are just some of the leadership challenges Danny and his teams have overcome in their pursuit of excellence. Danny has applied these skills to create great teams across many different leadership roles, including city manager, police chief, state task force chairman, legislative initiatives, not-for-profits, and private organizations.

Paul Damaren

Paul Damaren has worked as a Senior Executive in the Certification space for 17 years and has over 35 years’ experience in the hospitality, service and retail agri-food sectors. Damaren is skilled in sales, marketing, certification, operations and software applications. He possesses an MBA from McGill University.

Mr. Damaren is experienced managing full P&L and $100M in global sales. Across his career he has built a reputation as a professional undeterred by obstacles and committed to success. He is skilled in cultivating top performing teams that always exceed organizational objectives and is able to lead organizations out of challenges through improvement initiatives and change management. He is an expert in relationship building strategies to ensure metrics are always met or surpassed and is a technologically savvy professional that thrives with constantly evolving environments and guides growth with clear visions.

Damaren has worked with countless clients for their food safety, supply chain, health & wellness, brand protection, quality, environmental, health & safety, GMP, automotive, aerospace, medical and information technology requirements.

Damaren is a board member of the OFPA, Ontario Food Protection Association and has assumed the position of Treasurer for 2022. He is a current Advisory Council Member with The George Washington University, School of Business for their Digital Marketing Certificate Program. Mr. Damaren is also a Partner and CCO of StepUp Learning Company Inc., a consulting and advisory business. Further, Damaren also maintains an Executive Partner position with ReposiTrak, a global software company that provides an integrated platform for optimizing sales, sourcing & safety in the food supply chain.

Before working in the Certification industry, Damaren was a professional Chef/consultant for 20+ years working in major hotel chains, restaurants, private golf courses and food service organizations such as Aramark. Further, Damaren was a member of the National Canadian Federation of Chefs and Cooks (C.F.C.C.) for 14 years, member of the Region of Waterloo Culinary Association (R.W.C.A.) for 14 years, President of R.W.C.A. (Region of Waterloo Culinary Association) for 3 years, special Events chairman - R.W.C.A. – 1998 – 2000 and National Culinary Ambassador to Russia for 5 years.

Tarisa Shelton

Tarisa Shelton was born and raised in Arizona. She graduated with a Bachelors's in design studies and management from Arizona State University in 2015. After graduation, she traveled to multiple countries to try and learn from different cultures and perspectives. With being excited by what the world had to offer, she taught English in South Korea to elementary students for a little over a year.

After traveling and teaching in Korea, she worked as a production manager at an animation studio in DC. During that time, she committed herself to learning as much about finances as humanly possible. Through that journey, she found infinite banking, in 2018. Since then, she's been helping clients, family, friends implement this process to fundamentally set a financial foundation that is unshakable and sets them up for success not only today but for generations to come.

Emmie Saavedra

Emmie Saavedra is the President and Co-Founder of The Champions Institute, where she leads teams of expert coaches, trainers and consultants on Sales, Communication and Extreme Leadership. With more than 30 years in the medical and dental industries, and over a decade in entrepreneurship, her strengths lie in building deep relationships, elevating personal and team performance, and empowering strong leadership. She is an award-winning Certified Trainer and Coach with Codebreaker Technologies and masterfully trains the B.A.N.K. Methodology to teams and entrepreneurs to produce astronomical results, top revenues, and trusting relationships. Emmie is committed to empowering others to achieve phenomenal success both in life and in business because she believes that both are tightly integrated and hold the KEY to living a fulfilling and joyful life.

Cathy Compton, HALL OF FAME CHAMPIONSHIP COACH

Cathy Compton truly is a coach of Champions. For over 20 years, Cathy has been coaching championship teams and building empowering leaders. With an extensive background in coaching world class athletes, Cathy has worked with, coached, and consulted top level CEO’s, corporate executives, Olympic Athletes, business owners, Major League Baseball players, and other elite professionals who are committed to peak performance. Cathy ranks as one of the most successful college coaches in NCAA Softball history and is a member of two college Halls of Fame. Her expertise is building winning teams, developing empowered leaders, and training top performers how to better communicate and collaborate for optimal results.

Career Highlights Include:

  • Overall Coaching record 410-130 ranking her as one of the top winningest coaches in NCAA history
  • 15 winning seasons over 15 years as a Head College Coach
  • Built the LSU softball program achieving a top 10 national ranking in her first two years leading the program
  • Coached professional Women’s Softball (Durham Dragons) Durham S.C.
  • Has coached All-Americans, Olympic athletes, and professional athletes across multiple sports
  • Member of 2 College Softball Halls of Fame
  • Built and managed Corporate wellness programs for America Online, Motorola, 3 Com, EMC, Netscape and Netpark
  • Co-founder of Youphoria, A Wellness based, weight loss company
  • Performance Coach for CEO’s, Olympic athletes, business owners, and Major League Baseball players
  • Author of “Empowered Women” an Amazon Best-Seller

Certification/Awards:

  • Body Code & Emotion Code Certified Trainer
  • Extreme Leadership Coach/Trainer (Steve Farber)
  • Bankcode Technologies Coach and Certified Trainer
  • BANK Blueprint ICON award - Codebreaker Technologies

Pragya Dubey

Pragya Dubey is Vice President, Global Services & Media Analytics at Agility PR Solutions. Pragya has over 20 years of industry experience in consulting and executing public relations, communications, and media measurement programs. She has worked with a range of clients representing Fortune 500 companies, federal, provincial, and municipal government divisions, and small to medium sized businesses. The key focus of her work has been in tracking companies’ communication activities to measure, and correlate and connect how these activities are impacting business objectives. Pragya’s approach includes educating, consulting, problem solving for clients, and creating solutions that are objective-based programs with defined success metrics.

Pragya has taught at the Ottawa-based Algonquin College’s public relations program and given guest lecture at Carleton University. She was the speaker at the Public Relations Society of America's (PRSA) 2020 annual conference on the topic of measurement. She actively conducts measurement-related webinars for Agility PR Solutions and other PR forums.

Liam Kelly

Liam Kelly has worked in the field of church communications in the Catholic Church for more than forty years, including time in the Vatican and in London at the Bishops’ Conference of England and Wales. Since 2002 he has been working in the Abbot’s office at Ampleforth Abbey.

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Shawna Bruce

Shawna Bruce is a seasoned strategic communicator and trainer with 30 years of crisis communications, public information and public affairs experience and a passion for public safety.

After serving in the Canadian Forces as a Public Affairs Officer (27 years) and working in the petrochemical industry at Dow Canada as their national Public Affairs Manager (8 years), Shawna began putting her focus into crisis communication, community preparedness, public information and emergency management training when she began her own consulting business: M.D. Bruce and Associates Ltd in 2019.

Shawna considers herself "a life-long learner" and is a leader who specializes in developing teams and sharing her knowledge and experience on the critical role of public information in emergency management with an emphasis on how communications support operational objectives.

A self-identified "Master of Disaster" (RRU MA DEM) Shawna's goal is to support emergency managers and DEMs identify opportunities to communicate throughout all phases of an emergency management program, and works to prepare communications teams to respond in an emergency setting.

Currently, Shawna is also a part-time instructor for NAIT’s Disaster and Emergency Management program (Disaster and Crisis Communications), supports co-instructing the Public Information Officer course as part of NAIT's Centre of Applied Disaster and Emergency Management IMT Academy, develops curriculum for delivery in post-secondary school and Continuing Education programs and is the Public Member on the Board of Directors at NR CAER - a mutual aid emergency response organization in Alberta's Industrial Heartland.

An engaging speaker and trainer, Shawna delivers workshops for risk and crisis communications, emergency public information, how to use public notification systems effectively, on-camera media awareness training, and spokesperson training for industry, municipalities, organizations, first responders and anyone who is looking to build the skill sets of their teams to respond to fill the need of crisis communications and public information.

Molly Shea

🍎 School district communicator @ Stoughton Area School District.

🏙 Belmont University grad.

Melanie Litten

Media • Social Media • Public Relations • Nonprofit Director

Mark Hobden

Currently employed as the Director of Operations Support with Bidvest Noonan.

Having worked on several high profile contracts at Management level, I am a results driven and self-motivated professional. A wealth of practical security experience within the security industry and HM Forces. Well developed presentation and communication skills at all levels. Proven planning, organisational and administrative abilities.

Lorelei Russell

Employee Services provides Compensation, Benefits and Wellness services to over 8000 employees represented by 14 Collective Agreements and professional associations.

Jan Walther

I bring the most value when I'm given a "blank sheet" opportunity to develop solutions for complex, multifaceted, consumer-focused challenges. I am most passionate about identifying or creating opportunities to increase engagement, visibility, and revenue.

Understanding and advocating for memorable consumer experiences is at the heart of what I bring to any opportunity. While providing leadership and strategic vision is what I do best, focusing on what is relevant and important to target consumers is essential.

I am passionate about building brands that drive consumer insistence and loyalty. My experience in developing brands ranges from the core of strategy building and story creation to tactical activation and data assessment to measure success.

Whether leading enterprise integrated marketing strategies, creating content, or developing relationships as a business partner, I am a visionary and results-oriented collaborator with extensive experience in metrics-driven, brand-focused marketing and communications.

As an outstanding innovator, communicator, and relationship builder, my expertise in translating business objectives into strategies have proven to grow revenue and engagement especially in large organizations in which local market integration is essential.

My leadership style is based on a true coaching philosophy that encourages growth and trust for all team members. I am a highly-effective, hands-on team leader who enthusiastically influences and motivates teams to meet complex business challenges.

Angelica Montagano

I specialize in communications (corporate, internal and external), digital and content marketing, brand awareness and reputation and public relations. I’ve advised individuals and businesses (small and large) on what steps they need to take to reach their target audience.

If you need help with content marketing strategy (blog writing, podcasting, YouTube), strategic communications strategies (internal communications, crisis communications, corporate communications), public relations, lead generation or even team building and relationship management – then please feel free to reach out to me.

Amy McKenzie

Passionate communications professional with a diverse experience in public relations, social media, and leadership.

Patrick Campion

Founder of Preparedness Advisors LLC. I am an experienced emergency management and homeland security professional focused on providing innovative strategy and data analysis solutions, streamlined project management support, and straightforward consultation. Please visit the Preparedness Advisors website: www.preparednessadvisors.com for more information.

Elle Arlook

Elle Arlook serves as APCO’s Deputy Advisor on Equity & Justice and a senior associate director in the Corporate Communications practice. Elle has a depth of experience counseling clients through transformation rooted in efforts to advance equity, diversity, and inclusion. She has counseled clients through challenges that range from responding to external societal crises to racial discrimination lawsuits and boycotts. Her background includes experiences that sit at the intersection of DE&I and traditional corporate communications, stakeholder relationship development, non-profit strategic counsel, media relations and crisis management. Her clients have included one of the world's largest global health companies and household names such as Walgreens, Walmart, National Urban League, CarMax, and the University of North Carolina System's Racial Equity Taskforce.

David Meerman Scott

I was fired. Sacked. My ideas were a little too radical for my new bosses. So I started writing books, speaking at events and advising emerging companies. That was in 2002 and since then my books have sold over a million copies in 29 languages.

Many new forms of social media have burst onto the scene over the years, including blogs, podcasts, video, virtual communities, Twitter, Facebook, Foursquare, Instagram, and many many others. But what’s the same about all the new Web tools and techniques is that together they are the best way to communicate directly with your marketplace.

My latest Wall Street Journal bestselling book "Fanocracy: Turning Fans into Customers and Customers into Fans" released from Portfolio / Penguin Random House. I wrote Fanocracy with my 26 year old daughter Reiko. The book is about Fandom culture and how any business can grow by cultivating fans.

My 2007 book "The New Rules of Marketing & PR" opened people's eyes to the new realities of marketing and public relations on the Web. Six months on the BusinessWeek bestseller list and now in a 7th edition with 400,000 copies sold in more than 29 languages from Albanian to Vietnamese, "New Rules" is now a modern business classic.

My other international bestsellers include "Real-Time Marketing & PR" and "Marketing Lessons from the Grateful Dead" (written with HubSpot CEO Brian Halligan) and my most recent books are "The New Rules of Sales & Service", and "Marketing the Moon" (written with Richard Jurek and with a foreword from Gene Cernan, the last man on the moon and now being made into a film).

I'm Go-to-Market LP at Stage 2 Capital where I invest in and advise some of the most promising new businesses in the world. I'm a co-founder and Partner in Signature Tones, a sonic branding studio.

I serve as an advisor and investor in emerging companies that are transforming their industries by delivering disruptive products and services.

Pre-pandemic, I delivered keynote speeches at in-person conferences and company meetings all over the world. Now I focus on virtual events.

Katie Nelson

I am the Social Media + Public Relations Coordinator for the Mountain View Police Department in northern California. I specialize in social media management, speaking across the country on social media best practices, crisis communications and forming positive working relationships between law enforcement and the media.

Before joining MVPD, I worked as a public safety reporter for papers including the San Jose Mercury News, the East Bay Times and the San Francisco Chronicle. Published nationally, I was an award-winning journalist for my breaking news coverage of the Asiana Airlines crash at San Francisco International Airport and my investigative work on the state Department of Social Services led to major legislative reform to protect elderly residents in California.

Lisa Manyoky

With over 30 years of communication, branding, marketing and entrepreneurial expertise in my hip pocket, I understand people, interpersonal dynamics, motivation, expression, business—and words, especially words!

I can't resist the chance to help professionals figure out if what they're putting out there—whether you can see it, hear it, read it or feel it—is getting them where they want to go OR if where they are is where they should be. I look for that delicious sweet spot of what they WANT to do, ARE BUILT to do and ARE MEANT to do. Then, I determine if their “message” is working for them, fix it if it needs fixing, adjust the volume so their world can hear them, and make a plan that helps them keep on keepin’ on as they stretch toward their goals.

As a career entrepreneur, founder of Presence Intelligence™, and licensed, specialty-certified coach with a neuroscience focus (wow!), I blend an understanding of brainpower, behavior, aesthetics and communication with business smarts to help professionals...

  • identify what makes them tick
  • find their "fit"—personally and professionally
  • strengthen and make good use of their natural assets
  • develop their one-of-a-kind presence that’s true to who they really are
  • refine communications to reflect who they are and draw in resources and people right for them
  • improve perception and reception
  • become excellent (or more excellent than they already are)
  • shape lives in important ways
  • get remembered for something great by those who matter to them.

I am a bit of a firecracker who champions self-mastery, integrity, personal best and kindness. I am the consummate wordsmith with an energetic style, a quick wit and an expansive mindset. I am direct but diplomatic, dynamic and funny. I also have a very big heart.

Lewis Werner

My mission is to cultivate proactively safer communities.

Proactive risk management makes people less stressed, more comfortable, happier, and more productive. Cultivating proactive security operations desrisks and accelerates human progress, raising quality of life for everyone.

I cultivate proactively safer communities by arming Security Professionals with the data they've been missing for decades. Operations, Finance, Marketing & Supply Chain have been building metrics and KPIs based on real-time process control, outcomes, and projections. Security, especially physical security, has been left with: "Monthly Incidents and Annual Budget".

If you HAVE data, you can measure it. If you MEASURE data, you can IMPROVE it. I started Quill Security to provide risk data for security professionals.

Quill Security is building the inevitable future of the security industry. When you embrace risk data, you will:

  • Earn your seat at the table with answers instead of assurances.
  • Communicate clearly with non-security stakeholders to achieve buy-in.
  • Spend less time debating and more time taking PROACTIVE ACTION.
  • Know your measure of success and unambiguously achieve it.

Nothing like Quill has ever existed before. Protect your community with the future of security.

Alliancé Babunga

Alliancé [pronounced “aliya-n-say”] comes with a background in politics, leadership and education which speaks to her passion for people and positive change. Through her experiences she has learned first-hand the importance of having a unique voice, the value of authentic communication, being relatable with one's audiences, establishing relationships and working collaboratively to get things done.

She has worked in multiple political campaigns; a highlight being the successful election of two city councilors, one Member of Parliament and one Prime Minister.

As a crisis communications enthusiast, she came to the realization that the traditional crisis preparedness plan does not meet the demands and needs of today—the Covid-19 pandemic and its aftermath demonstrated the extent of this truth. She sought for a more proactive approach that would empower leaders and organizations to readily take on the new evolving challenges. It is her curiosity that grounded her interest in pursuit of crisis communication and led her to the Crisis Ready® Institute.

In 2020 and 2021, Alliancé grew her career with the Crisis Ready® Institute as the Marketing and Community Manager. Her portfolio included building and strengthening the Institute’s brand reach, visibility and engagement, and fostering the growth of the Crisis Ready® Community.

Alliancé holds a Bachelor of Arts in International Relations from the University of British Columbia, studied Peace and Conflict Resolution Studies at Uppsala University in Sweden, and recently completed the Public Relations Certificate program at Simon Fraser University.

Alliancé serves as Events Manager in the British Columbia chapter of the International Association of Business Communicators (IABC), Regional VP Administration in the British Columbia chapter of the Canadian Black Chamber of Commerce (CBCC) as well as Public Policy Coordinator on a Partisan National Women’s Commission.

Lisa DuBrock

Lisa has 20+ years both in Management of fortune 100 firms and in the Management Consulting Business. She specializes in security both physical and logical. Lisa utilizes a myriad of methodologies based on her clients needs, including: ISO 27001, ISO 20000, ISO 9001, ISO 22301, ANSI/ASIS-SPC.1, ANSI/ASIS-PSC.1 and ISO 18788.

She has a CPA, a CBCP (Certified Business Continuity Professional), and an MBCI.

Lisa teaches at George Mason University in their PTAC and she sits on the ASIS Standards and Guidelines Commission developing ANSI accredited standards.

Prior to becoming a Managing Partner at Radian Compliance, LLC, Lisa spent a number of years at Discover Card, where she held positions such as National Director Cardmember Service, National Director Business Continuity, Bank Operations and Regulatory Compliance and she assisted on the launch of their credit card in the UK market.

Her goals are to grow her own firm, Radian Compliance, LLC, over the next 5 years.

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Benjamin Grant

Chief Student Affairs Officer & Title IX Coordinator, D’Youville

BG Grant is an innovative Student Affairs thought-leader, currently based in Buffalo, New York, with over seventeen years of experience across the spectrum of higher education. Specializing in engaging, supporting, and challenging students and the implementation of “what if we…?” Having obtained his undergraduate degrees from Paul Smith’s College and his master’s degree in College Student Personnel Administration from the State University of New York College at Buffalo, BG is currently working on his Doctor of Educational Leadership degree at D’Youville. Outside of work, BG enjoys spending time with his partner Jason and their three furry housemates; Juneaux Bear, Chester B. Arthur, and Saint D’Youville.

Melissa Agnes

FOUNDER AND CEO, CRISIS READY INSTITUTE

  • Recognized globally as an expert, thought-leader and visionary in the field of crisis management.
  • Has worked with global players, including NATO, the Pentagon (DoD), Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, aviation organizations, global non-profits, etc.
  • Author of Crisis Ready: Building an Invincible Brand in an Uncertain World—ranked amongst the leading crisis management books of all time and named as one of the top ten business books of 2018 by Forbes.
  • Creator of the Crisis Ready® Model–which is recognized and being taught as leading industry best practice in universities and higher education curriculums around the world, including at Harvard University.
  • Sits on the panel tasked with developing the International Standard for Crisis Management— ISO 22361, Guidelines for developing a strategic capability.
  • Visiting scholar at D’Youville University, where she co-created and co-teaches a Crisis Ready Program for young college students.
  • Sits on Police Professional Standards, Ethics and Image Committee for the International Association of Chiefs of Police.
  • Global Advisor for The Institute for Strategic Risk Management (ISRM), a global player established to help progress and promote the underlying understanding and capabilities associated with strategic risk and crisis management on a global scale.
  • Leading international keynote speaker on the subject and TEDx alumna.
  • Founder of the Crisis Ready® Community.

Build for a stronger tomorrow by strengthening your team’s skills in issue management, crisis management, and crisis communication.

Between the demands of our social impact economy, the divisiveness of society and the many other challenges in front of us, embedding a crisis ready culture is more important than ever before. Having a team that is trained, poised, and empowered to effectively respond to risk, controversy and other threats, will strengthen stakeholder relationships and increase the brand equity of your organization. This is a powerful opportunity. The Crisis Ready® Coaching Program is specifically designed to equip your team with the tools needed today for launching into a stronger tomorrow.

Effectively manage through today’s challenges with the help of a diverse group of experts.

From best practices around re-opening, to diversity and inclusion, to managing through the impacts that 2020 has left on your business, the Crisis Ready® Coaching Program is designed to support you through the challenges of today, in order to recover faster and stronger for an even better tomorrow.

Gain strategic foresight into the coming months, giving you the tools you need to better anticipate and plan for a stronger future.

COVID-19 continues to affect a great majority of professionals and businesses, leaving them blindsided by its impact and all the uncertainty that came with it. The Crisis Ready® Coaching Program provides you with access to a diverse group of experts, each with unique areas of insight, to help provide you and your team with strengthened foresight to better anticipate and plan for both the risks and opportunities that lay ahead of us all.

Shireen Fabing

With almost twenty years of marketing experience, thirteen of which was spent in the telecom industry, Shireen brings with her an experience toolkit which includes marketing, public relations, communications, training & development, fundraising and project management.

She started her career in a PR agency and her portfolio included retail promotions and events as well as various high-profile projects for the City of Cape Town. This position came only a few short years after apartheid was lifted in South Africa and it is what she claims toughened her up for the real world. She built tenacity, resilience and grit in those early years and more importantly, learnt the importance of building contingencies around all events and programs.

When she made the move to Canada in 2002 to join her mom and siblings, she was mentally ready for the challenge of starting a new life. Circumstances found her back at school studying part time, working full time in the PR division of an ad agency, and volunteering for a not-for-profit benefitting at-risk youth. It was in this latter portion of her journey that she found a passion for Sponsorship Marketing & Special Events.

Accepting an entry level marketing position at a large Canadian telco to get her foot in the door, Shireen quickly gained not only the North American experience she was lacking, but also credibility with internal and external stakeholders, with her strongest suite being that she was always prepared for whatever would prove to come. She enjoyed getting to see some of Canada while showcasing some of the biggest concerts, festivals, theme park & sports activations, along with a multitude of innovative product launches.

The personal pride of her career was finding non-traditional sales venues where she successfully “married” marketing tactics and sales with a profitable outcome for the organization.

Shireen’s bio is not complete without talking about her boxing life. Initially she started the sport to help her create a work-life balance, however in 2013, when she was asked to compete in her first sanctioned charity bout, she humbly obliged.

The Fight to End Cancer was founded in 2011 and has donated over $1.5M to date in support of cancer research with proceeds going directly to support the Princess Margaret Cancer Foundation. This didn’t come as a shock to her family, friends or colleagues as they knew she’d be all in for training and fundraising! Training like a fighter was no different from the day-to-day boardroom she was used to - only with gloves, her self-motivation and a will to win! She was the first female corporate fighter to enter the ring for this annual event and with her opponent, they set the stage for future female bouts in coming years as they claimed bragging rights for “fight of the night”.

Today she continues to support the initiative, pursuing the sport as an amateur boxer and boxing coach allowing her to share her passion for the sport that found her.

Shireen spreads the word that she is living proof that you can do whatever you set your mind to, no matter what stage you’re at in life. Her personal mantra - strong is my beautiful - has turned into the driving force that is behind the self- proclaimed “Machine”.

Detective Frank Rivas

High Tech Professional with diverse,domestic and international background: Business Development, Operations Management, Program/Project Management, Partner Management, Process Improvement. Additional experience includes: asset and brand protection, threat/risk analysis.

Always interested in new challenges, dynamic work environment which provides intellectual stimulation and professional growth.

Specialties: Partner management, supply chain management, Operations Management, Latin American region, Public Safety, Risk/Threat Analysis, Leader / Talent Development

Peter Willis

My gift is to help individuals and groups of people think wider and deeper together than they might otherwise, especially about matters of critical importance. My current work is to help decision-makers reflect on, and learn from, their response to crisis.

Dr. Rafik Chaabouni

Specialities: Cryptography, Security, public key cryptography, range proof, set membership, certificate revocation.

Tom Compaijendion

Working on a future-proof crisis organization

✓ CRISIS MANAGEMENT IS CUSTOMIZATION A lot comes to your organization during a crisis. It is not always easy for employees to switch quickly from daily activities to the ‘crisis position’, with clearly defined roles, tasks, sharp processes and short consultations. Many employees are too little concerned with crisis on a daily basis to be really good at it. In short: crisis management is always tailor-made – and that is not always easy in a crisis situation, in which crisis consultations are often unstructured and go in all directions. I ensure that crisis organizations are better prepared for a crisis through advice, training, training and practice, so that they take the right actions more quickly, maintain confidence in the organization and thus prevent the crisis from becoming a ‘reputation crisis’.

✓ ANALYSIS AND YOUR ENVIRONMENT IN IMAGES A crisis places high demands on communication: the public and stakeholders expect a quick response (within an hour); the reaction must be visible among the thousands of messages on social media and one must take into account that the emotion wins over the ratio. I help organizations to set priorities and, in the midst of the complex playing field, to maintain good coordination with all stakeholders and to take on the role for which the organization is responsible.

✓ IMPACT ON YOUR ORGANIZATION In times of terrorism, (a growing number of) cyber attacks, coronavirus and other crises, knowledge of crisis management and crisis communication is crucial. After all, a crisis poses a risk of (image) damage. Most companies are therefore working on it, but despite the training, it turns out that it does not work well during an exercise. I guide and advise organizations in the transition to a more organized and partly automated information management system.

✓ROADMAP TO PERFECTION Compaijen Crisis Management and Communication has knowledge and experience at all levels: both national (Ministries), local (municipality of Amsterdam, security region) but also international (United Nations, EU consultation). As a trainer, I am one of the few with exceptional crisis experience. This allows me and we are able to convey a clear story with interesting cases and keep things simple. We always aim to make the organization truly better – and not just to complete training.

*Translated from Dutch

Andrea Bonime-Blanc

Andrea Bonime-Blanc, JD/PhD, is CEO and Founder of GEC Risk Advisory and a global governance, risk, ESG, ethics, cyber and crisis strategist, serving a broad cross-section of business, nonprofits, and government agencies. Since 2017, she has served as the Independent Ethics Advisor to the Financial Oversight and Management Board for Puerto Rico.

Dr. Bonime-Blanc spent two decades as a c-suite global corporate executive at Bertelsmann, Verint, and PSEG overseeing legal, governance, risk, ethics, corporate responsibility, crisis management, compliance, audit, InfoSec and environmental health and safety, among other functions. She began her career as an international corporate lawyer at Cleary Gottlieb, was born and raised in Europe and is multi-lingual.

She serves on several Boards and Advisory Boards including Greenward Partners (a Spanish green energy firm), Ethical Intelligence (an EU-based AI ethics firm), ProtectedBy.AI (A US based AI cybersecurity firm), Epic Theatre Ensemble (a NYC nonprofit), the NACD New Jersey Chapter and NYU Stern-based think tank, Ethical Systems. She also serves as a Governance Mentor at Plug & Play Tech Centre, a global start-up eco-system. She is a NACD Board Leadership Fellow and Governance faculty and holds the Carnegie Mellon CERT Certification in Cyber-Risk Oversight.

Andrea is a global speaker, including at Davos, and appears regularly on Bloomberg TV, Yahoo Finance, Cheddar and other media. She is faculty at NYU’s Center for Global Affairs Masters program teaching “Cyber Leadership, Risk Oversight and Resilience”. She is an extensively published author of many articles and several books including The Reputation Risk Handbook, Emerging Practices in Cyber-Risk Governance and The Artificial Intelligence Imperative. Her latest book, Gloom to Boom: How Leaders Transform Risk into Resilience and Value (Routledge 2020) debuted as an Amazon #1 Hot Release in Business Ethics and Game Theory. She lives in New York City with her family and is an avid photographer and artist.

Marylène Ayotte

Marylene is a Life Transformation Consultant, Trainer and Coach licensed with The Brave Thinking and HeartMath Institutes, premier training centers for transformational coaching in California. She also holds a Bachelor’s Degree in Business and Human Resources Administration and a Master’s Degree in Organizational Communications and Change Management.

Through her professional career and track record of over 20 years as a Coach, HR Executive Leader and Change Management expert in medium and large corporations, Marylène now shares her know-how & proficiencies through inspiring workshops and in-depth, proven and reliable transformational coaching tools and programs.

Marylene’s passion is to inspire in others self-reflection and greater awareness leading to growth mindsets and behavioural changes. As a result, individuals reach and sustain new heights in performance, success and vitality.

Licy Do Canto

Licy Do Canto, is a veteran of public policy, corporate strategy, health care communications and diversity and inclusion, is managing director of APCO Worldwide’s Washington D.C. office headquarters and mid-Atlantic region lead. Licy is also a Global Advisory Council (GAC) member here at the Crisis Ready Institute and a highly recognized African-American public affairs, lobbyist and communications strategist— recognized by TheHill newspaper for the 11th consecutive year as one of the most influential leaders in Washington, DC.

As Executive Vice President and Managing Director in the BCW Public Affairs and Crisis practice, Licy drives healthcare and social impact policy and strategy, and helps shape strategic direction on diversity, inclusion and belonging for the firm and its clients across North America, in public and corporate affairs, government relations, communications, crisis and reputation management. Licy also leads the BCW Healthcare Team in Washington, D.C.

An expert in public affairs, policy and diversity and inclusion, with over twenty five years of experience at the international, national, state and local levels across the nonprofit, philanthropic, corporate and government sectors, Licy is an accomplished, values-driven leader with unparalleled experience in developing and leading integrated public affairs campaigns combining strategic communications, public relations, political/legislative initiatives, policy, coalition building, grassroots efforts and advocacy.

Before joining BCW, Licy built and lead a nationally recognized minority owned strategic public affairs and communications firm, served as Health Practice Chair and Principal at The Raben Group, was the Chief Executive Officer of The AIDS Alliance for Children, Youth and Families, and managed and helped set the leadership direction for strategic policy, communications, and advocacy investments in executive and senior government affairs roles for the American Cancer Society and the nation’s Community Health Centers.

Before joining the private sector, Licy was domestic policy advisor to U.S. Congressman Barney Frank and served in several capacities in the Office of Senator Edward M. Kennedy. During his extensive tenure in Washington, D.C., Licy has played a leading role in efforts to draft, shape and enact legislation and policy to improve the public health, health care safety net and the lives, livelihoods and well-being of the nation’s disadvantaged and underserved communities. 

Licy also has worked with Moet Hennessey to drive diversity and inclusion on Wall Street and corporate America. He has partnered with Vice President Al Gore, senior government officials, scientists, NGOs and activists, on global climate change impact and sustainability across Africa. And he was appointed by Republican and Democrat governors to oversee the conservation, preservation and management of a prominent U.S. national historic landmark.

Licy is a graduate of Duke University and holds a certificate in public health leadership in epidemic preparedness and management from the University of North Chapel Hill—School of Public Health and Kenan Flagler Business School, and is the recipient of multiple industry awards and citations for his leadership, policy and public affairs acumen, including being named to The Hill Newspaper list of most influential  leaders in Washington, D.C. consecutively over the last ten years. As a global citizen, Licy has lived in Turkey and Spain, and is fluent in Spanish and Cape Verdean Portuguese.

Melissa Agnes

Recognized globally as an expert, thought leader and visionary in the field of crisis management, Melissa Agnes has worked with global players, including NATO, the Pentagon (DoD), Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, aviation organizations, global non-profits, and many others.

In 2020, Melissa founded Crisis Ready Institute, a public benefit corporate dedicated to creating a crisis ready, crisis-resilient world by elevating industry standards; providing training and certification programs to professionals that better protect people, brands, the environment, and the economy in times of crisis; and promoting and incentivizing organizations and leaders to invest in effective crisis readiness.

Her book, Crisis Ready: Building an Invincible Brand in an Uncertain World, is taught in dozens of universities around the world, including at Harvard University; is ranked amongst the leading crisis management books of all time, by Book Authority; and was named one of the top ten business books of 2018 by Forbes.

Melissa is the creator of the Crisis Ready® Model, which is recognized and being taught as leading industry best practice in the fields of crisis management and crisis communication.

As an in-demand international keynote speaker and a TEDx alumna, Melissa has traveled the world helping organizations and leaders further strengthen their crisis ready mindset, skills and capabilities.

In 2019, Melissa founded the Crisis Ready® Community, a space for professionals to come together to support one another, collaborate and strengthen their crisis ready skills.

Melissa sits on the Board of Trustees for D'Youville University, a private University in New York, where she also serves as a visiting scholar for the course she co-created and co-teaches on Crisis Leadership.

Melissa also sits on the Board of Directors for ZeroNow, a non-profit organization committed to ending harmful events in schools.

Passionate about serving law enforcement and bridging the trust divide between agencies and the communities they serve, Melissa is a member of the International Association of Chiefs of Police (IACP). In 2021 she co-chaired a committee that was tasked with developing a strategy and plan of action to begin managing and overcoming the trust crisis in the U.S.

In 2019 and 2020, Melissa sat on the panel tasked with developing the International Standard for Crisis Management— ISO 22361, Guidelines for developing a strategic capability.

Born and raised in Montreal, Quebec (Canada), Melissa currently lives in New York City and enjoys traveling, rollerblading, sailing, and working out when she isn’t working.

Erick Anez

Erick Anez is the Global Head of Business Resilience at Finastra. Erick is a proven leader with well over a decade of experience leading change and transformation in the Operational Resilience field.

His hands-on approach focuses on operational learning, culture, and reputational management. Erick holds a Bachelor of Emergency & Homeland Security, Graduate studies in Security and Disaster Management, is a Certified Business Continuity Professional (CBCP), Certified Risk Management Professional (CRMP), graduate of the FEMA institute in Incident Management and Command, and is a respected member of Public-Private partnerships within the Department of Homeland Security (DHS), Federal Bureau of Investigations (FBI) and  the Federal Emergency Management Agency (FEMA).

Some of his most notable achievements in the field include leading the private sector response to Hurricane Maria as well as working with the Department of Homeland Security (DHS) in Continuity of Operations (CCOP) projects for mission-critical facilities in the United States. Erick has also trained with the Center for Disease Control (CDC) in Infectious Disease Planning and community response, including Point of Dispensing initiatives.

From 2016 to 2019, Erick held several roles at Crowley and, most recently, was the company’s Managing Director of Safety & Resilience. During this time, he was responsible for resilience operations supporting all business segments as well as leading the organization’s safety culture improvement journey. At Crowley, he led the Occupational Health & Safety, Business Continuity, and Crisis Management teams.

Before joining Crowley, Erick held similar roles at Southwest Gas and Third Federal Savings & Loan.

Aaron Marks

Founder and Principal, One Thirty Nine Consulting
Global Advisory Council Member, Crisis Ready® Institute

Aaron Marks is the founder and principal of One Thirty Nine Consulting, providing services for small and large businesses in Risk, Crisis, and Consequence Management.

Supporting both domestic and international clients, he provides operational and subject matter expertise in readiness and preparedness, crisis and incident management, and business and operational continuity for complex systems and organizations.

Aaron has provided in-depth review, assessment, and analysis for technology, policy, and operational programs for clients in healthcare, critical manufacturing, and entertainment and hospitality, as well as for state, local, tribal, territorial, and federal governments in the United States, Europe, and the Middle East. He is a recognized authority on the application of nontraditional techniques and methodologies to meet the unique requirements of training, evaluation, and analytic games and exercise.

Prior to entering the readiness and preparedness field, Aaron was the Director of Operations for a commercial ambulance and Emergency Medical Services (EMS) provider in western New York State where he participated in the integration of commercial EMS and medical transportation resources into the local Trauma System.

During his 30-year career, Aaron has worked in almost every aspect of EMS except fleet services. This includes experience in Hazardous Materials and Tactical Medicine, provision of prehospital care in urban, suburban, rural, and frontier environments, and acting as a team leader for both ground and aeromedical Critical Care Transport Teams.

Aaron is a FEMA Master Exercise Practitioner and received a B.A. in Psychology from Texas Tech University in Lubbock, Texas, and a master’s degree in Public Administration with a focus in Emergency Management from Jacksonville State University in Jacksonville, Alabama. He is also a Nationally Registered Paramedic and currently practices as an Assistant Chief with the Amissville Volunteer Fire and Rescue Department, Amissville Virginia.

Chris Hsiung

Chris is the 11th Police Chief of the Mountain View Police Department, located in the heart of Silicon Valley. For more than 25 years, he has served the Mountain View community, and as the department’s leader, is passionate about maintaining MVPD’s role as a progressive law enforcement organization in the 21st century.

Chris is an internationally recognized speaker and columnist on the areas of crisis communications, critical incident management, leadership, and engagement with stakeholder groups. In his time with Mountain View PD, Chris has held a variety of investigative, tactical, and leadership roles, serving in every division in the organization. He is a graduate of the Harvard Kennedy School of Government Senior Executives in State and Local Government program and has a master’s degree in eBusiness Management from Notre Dame de Namur in Belmont, CA.

Chris also serves in several leadership positions on multiple boards, including as president on the Government Social Media Leadership Council and committee member on the IACP's Professional Standards, Ethics, and Image Committee. Previously, Chris served as a board member for the Peninsula Conflict Resolution Center and two terms as a commissioner on the City of San Mateo Community Relations Commission.

You can connect with him on Twitter @Chief_Hsiung or LinkedIn.

Ashley Davis

Ashley is a Brand and Marketing Strategist who partners with CEOs, executives and solopreneurs to grow their personal and professional brands. After spending over a decade working in strategic communications for multimillion dollar brands and startups, Ashley knows what truly drives conversations, builds mutually beneficial relationships between organizations and their stakeholder groups and attracts strong strategic partnerships.

Ashley has helped organizations and leaders increase employee awareness and overall understanding of the company vision. She has strong experience / knowledge of social media tools and techniques for driving awareness, reputation and brand—and is known for advancing a company's messaging in the marketplace by growing the following of now multiple multimillion dollar brands and startups.

Ashley has served as the Editor of monthly all employee publications by managing the planning, writing and production. She is an integral part of new product launches and is frequently engaged to train entire sales teams along with channel / distribution partners on new product launches. In addition to her extensive experience, Ashley is a trained business coach.

Ashley holds a BA in Global Business Management from the University of Phoenix.

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