CRISIS READY® COACHING PROGRAM

Where leaders learn to move forward and successfully navigate through a changing and complex world.

Striving to understand the changes and complexities of today’s world is a challenge in itself. What does this ‘new normal’ really mean and how do you adapt your organization to continually move forward and thrive through it? Is there a process for emerging stronger and more resilient than ever before?

These are some of the concerns and questions that many professionals face today. Determined to gain clarity, finding the answers or even knowing where to turn isn’t always obvious.

This is where the Crisis Ready® Coaching Program comes in.

Comprised of a community of global professionals across all areas of expertise, you benefit from a force that helps you build a stronger brand, strengthen relationships, and develop a clear and strategic path forward. In essence, the Crisis Ready® Coaching Program helps you and your organization adapt, grow, become unstoppable.

The Custom Crisis Ready® Coaching Program is a 6-month program designed to provide you and your team with the support, expert guidance, and framework required to:

Gain strategic foresight

Gain strategic foresight into the coming months, giving you the tools you need to better anticipate and plan for a stronger future.

Effectively manage through today’s challenges

Effectively manage through today’s challenges with the help of a diverse group of experts.

Build for a stronger tomorrow

Build for a stronger tomorrow by strengthening your team’s skills in issue management, crisis management, and crisis communication.

This is an unparalleled program designed to bring you all of this and more. Our aim is simple: To provide you and your team with the strategic support, insight, and training required to navigate the complexities of the current state of the world and gear up to take on the world of tomorrow.

How this Coaching Program Works and What’s Included

Depending on your particular needs and preferences, there are two Coaching Programs for you to choose from:

Custom

This format is custom-tailored to your organization’s unique objectives right down to your team’s specific needs. By bringing together an entire team, department, department heads, and/or partner organizations, we’ll focus on honing your Crisis Ready® capabilities to engrain these proficiencies into the culture of your organization.

Scroll through this page to learn more.

Group

Both specialized and from a higher level, this program is tailored to your group’s overall needs. This format allows you to join a cohort of like-minded professionals facing similar challenges and objectives and provides you with the tactical and strategic support required for bringing your Crisis Ready® learnings and strategies back to your teams.

Click here to learn more.

The Custom Coaching Programs is a 6-month program, whereby the Group Coaching Program is a 4-month program. Each have structured weekly coaching calls (3 calls per month) focused on helping you meet the important objectives that you will set at the onset of the program.

During these weekly coaching calls, you will be provided with learnings, frameworks, and best practice strategies, as well as have the opportunity to bring forth and be supported through any new or existing challenges that you may be facing.

About the Custom Coaching Program

Note: For more information about the Group Coaching Program, click here.

Over the span of the 6-month Coaching Program, you will be provided with:

Professional Training

Specialized training to help you manage through today’s challenges and build for a stronger tomorrow. This training is based on the Crisis Ready® Model, which is recognized as a leading industry best practice in both the private and public sectors and is taught in higher education curricula around the world, including Harvard University. This professional training will equip you and your team with the skillsets, knowledge, and capabilities required to thrive in this new and changing world.

Expert Access and Coaching

You are never alone. With so much value and knowledge, you’ll have access to the experts you need, all in one place, as you need them. The live group coaching sessions bring in world-renowned experts based on your needs and provide the opportunity for roundtable discussions to help you strategically navigate business complexities as they happen. In turn, this helps you continue to strengthen a corporate culture of resilience.

Networking and Support

Make connections and expand your network with like-minded professionals in interesting and relevant fields. This Coaching Program provides a virtual place to meet like-minded professionals, continue the conversations we have in our live coaching sessions, discuss real-world events, and gain support from peers faced with similar challenges and experiences. Building a supportive network of peers with similar values, principles, and objectives is a powerful tool. Treated as a critical part of your arsenal, it will provide you with an ongoing edge for learning, sharing, and growing and we are particularly proud of this segment of the Institute.

Access to the
Crisis Ready® Community

The The Crisis Ready® Community is an existing community of global experts across industries and sectors, all with a shared interest in crisis readiness and creating a crisis resilient world. The Community is a safe space for us to come together to collaborate, discuss world trends, gain support, attend monthly Mastermind sessions, and more. By joining this Coaching Program, you gain instant access to this Community of professionals and experts for the duration of the Program.

Dedicated Resources

Don’t reinvent the wheel. Gain access to proven formulas, frameworks, worksheets, flowcharts, checklists, and more; all designed and tested to provide you with dedicated resources for successfully strengthening your skills, processes, and overall crisis readiness and resilience.

ON-GOING SUPPORT

Whether you'd like to schedule dedicated 1:1 meetings with your Coaches and/or gain access to ongoing support post-Program, Crisis Ready Institute offers a number of ways to continue to support you, your team and your organization as you build, implement and evolve your Crisis Ready® Program and Culture.

What Coaching Participants Say

“I thoroughly enjoyed the Crisis Ready® Coaching Program. It taught me how to do a very deep dive into our company culture and develop the best Crisis Ready® Program to meet our specific needs. Having access to Melissa and her expertise was second to none. The program more than exceeded my expectations and our company’s future looks considerably more stable and secure than before I enrolled in the program.”

— Bridget Fitzpatrick, Jones Brothers Seaplane Adventures

Custom Coaching Program Deliverables

While each individual organization’s objectives are unique, the purpose of this program is to help you hone your skills and strengthen your capabilities to thrive through 2020 and beyond. Some examples of the deliverables you will walk away with at the end of this program, include:

  1. A scalable Crisis Ready® Governance Model that ensures each stakeholder group has a representative at the decision-making table, clearly establishes team roles, responsibilities and oversight, and seamlessly integrates into the governance structure of the organization.
  2. Identification and a deep understanding of the most likely high-impact risks that the organization is most prone or susceptible to—through the many challenges of 2020 and beyond.
  3. Established protocols and processes for internal escalation of an incident and effective, real-time cross-functional response.
  4. Communication strategies that detail everything from strategy of communication by the stakeholder group (i.e., proactive vs. reactive, etc.), a means of primary and secondary communication, an understanding of how to effectively anticipate and overcome emotional escalation, and draft messaging to be finalized and leveraged in the midst of a breaking crisis.
  5. Skilled team members who are trained and empowered to quickly identify, assess, and respond to a potential risk in a way that quickly de-escalates the situation, mitigates material impact, all while finding opportunities for strengthening relationships and brand equity in the process.

With these 5 elements in place, a real-time crisis can be transformed into a real-time opportunity.

The 1:1 kick-off call will discuss which areas of your crisis readiness will be most beneficial as your areas of focus throughout the 6-month program.

To learn more about the Group Coaching Program, click here.

By the end of this 6-month program you will have:

  • The tools and mechanisms in place to continue to provide your team with strategic foresight to better anticipate significant challenges as you brave the new realities and impacts of our time.
  • Gained the ability to clearly and quickly identify and define the difference between a brand issue vs. a brand crisis.
  • A clear understanding of the right actions to take from the instant you learn of a situation. (The difference and importance between being proactive and reactive.)
  • The skill and confidence to effectively address significant challenges, both internally and externally, in real-time.
  • Designed clear processes and protocols that support your Crisis Ready® capabilities while ensuring their practical applications.
  • Developed a solid framework and governance structure to implement within your departments and teams, so everyone understands their roles and responsibilities in times of issue and crisis management.
  • Established strategies and tactics for ensuring continued buy-in and support from leadership.
  • Expanded your professional network of like-minded professionals who understand, support, and relate to your objectives.
  • Outlined a clear roadmap of next steps to continue to strengthen your program and organization’s crisis readiness and resilience.
Meet Some of Your Coaches

Melissa Agnes

Founder and CEO of the Crisis Ready Institute

Chris Hsiung

Police Chief of the Mountain View Police Department

Licy M. Do Canto

EVP, Managing Director, Public Affairs and Crisis, BCW Global

Aaron Marks

Senior Principal, Dynamis, INC.

Erick Anez

Global Head of Business Resilience, Finastra

Ashley Davis

VP of Community Engagement, PunchAlert

Your Time Commitment

In addition to the time you will spend implementing the many learnings that you will gain from this program, and as a member of this community, you will devote 3 hours a month to weekly coaching calls during the 6 month period of the program.

You’re busy. We get that. This program is designed to help you save time (and money). Every moment spent together will be deliberately designed to maximize the value you gain from your commitment to this program.

Enroll in the Crisis Ready® Coaching Program

Most organizations and professionals were blindsided by COVID-19, which left them and their people in a state of panic as they scrambled to adapt. One of our missions is to help our clients never find themselves in that position again.

This program is designed to provide you with access to experts, support, and best practice strategies to put your organization in the best possible position as you navigate the complexities of the current state of the world—and to put the right pieces in play to strengthen your team’s skills and your overall brand’s resilience moving forward.

We’d love to further discuss the benefits of this program with you. Submit your details via the form and we’ll be in touch to discuss your specific requirements. We can’t wait to talk to you!

Helping you gain buy-in

We're here to help you gain the support and buy-in you need to be a part of this opportunity. Download the following .pdf of the Coaching Program details to bring to your team members and counterparts—and if you have any questions, reach out.

Join the Crisis Ready® Coaching Program and gain instant access to:
Be supported by a community of experts as you expand and navigate this brave new world and strengthen your brand’s resilience.
  • Gain weekly access to a suite of dedicated experts.
  • Learn from COVID-19 and other crisis experiences and use those learnings to better support the strategic initiatives of your brand.
  • Streamline the process of strengthening your organization’s crisis resilience.
  • Hone your own crisis management skills, giving yourself a professional advantage in this brave new world.
  • Instill confidence in your and your team’s ability to manage any challenging brand situation that may arise—be it an issue or a crisis.
  • Strengthen trust with your key stakeholders, gain a competitive advantage and increase your brand equity.
This Crisis Ready® Coaching Program is designed to help you build brand resilience as you adapt to—and learn to thrive through—the new realities of a post-COVID world.
  • Industry-leading experts and coaches
  • Collaborative virtual meetings with peers
  • Virtual round-table discussions
  • Master classes
  • Resources that provide ‘how to’ frameworks rather than theory
  • Support as you implement and adapt
  • Strategic advantages that strengthen your brand equity
Who this
Coaching
Program
is for
If you...
  • Are responsible for helping your organization navigate the challenges of workplace re-entry and the other impacts of this global pandemic;
  • Are responsible for any area of your organization's overall crisis readiness;
  • Want to hone your crisis management and communication skills;
  • Want to make sure your crisis readiness meets industry best practice standardsin accordance with the new normal;
  • Want to benefit from unparalleled access to leading global experts;
  • Want to benefit from a peer group that will help to hold you accountable to your goals and offer strategic support for your efforts along the way; and/or
  • Are committed to the mission of helping your organization implement a crisis ready culture...
Then this Coaching Program is precisely right for you.

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Paul Damaren

Paul Damaren is the Global Director of Strategic Accounts for LRQA, a global Assurance Provider. Paul also holds the position of Chief Commercial Officer and Partner at StepUp Solution Services. Paul has worked as a Senior Executive in the Certification space for 10 years and has over 39 years’ experience in the Hospitality, Certification, Service, Retail agri-food and Technology sectors. Damaren is skilled in sales, marketing, certification, operations and software applications and he possesses an MBA from McGill University.

Mr. Damaren has worked with many companies across multiple sectors in supporting their food safety, supply chain, health & wellness, front & back of house operations, brand protection, quality, environmental, health & safety, GMP/GDP compliance, automotive, aerospace, medical, information security and technology requirements.

Paul was formerly a board member and Treasurer for the Ontario Food Protection Association (OFPA) and is a currently an Advisor & Council Member with The GW University School of Business and the Crisis Ready Institute.

Before working in the Certification industry, Damaren was a professional Chef/consultant for 20+ years working in major hotel chains, restaurants, private golf courses and food service organizations. Further, Damaren was a member of the National Canadian Federation of Chefs and Cooks (C.F.C.C.) for 14 years, member of the Region of Waterloo Culinary Association (R.W.C.A.) for 14 years, President of R.W.C.A. (Region of Waterloo Culinary Association) for 3 years, special Events chairman - R.W.C.A. – 1998 – 2000 and National Culinary Ambassador to Russia for 5 years.

Paul’s wealth of knowledge and experience across the span of our services supports his commitment to the ongoing success of our customers.

As Executive Vice President and Managing Director in the BCW Public Affairs and Crisis practice, Licy drives healthcare and social impact policy and strategy, and helps shape strategic direction on diversity, inclusion and belonging for the firm and its clients across North America, in public and corporate affairs, government relations, communications, crisis and reputation management. Licy also leads the BCW Healthcare Team in Washington, D.C.

An expert in public affairs, policy and diversity and inclusion, with over twenty five years of experience at the international, national, state and local levels across the nonprofit, philanthropic, corporate and government sectors, Licy is an accomplished, values-driven leader with unparalleled experience in developing and leading integrated public affairs campaigns combining strategic communications, public relations, political/legislative initiatives, policy, coalition building, grassroots efforts and advocacy.

Before joining BCW, Licy built and lead a nationally recognized minority owned strategic public affairs and communications firm, served as Health Practice Chair and Principal at The Raben Group, was the Chief Executive Officer of The AIDS Alliance for Children, Youth and Families, and managed and helped set the leadership direction for strategic policy, communications, and advocacy investments in executive and senior government affairs roles for the American Cancer Society and the nation’s Community Health Centers.

Before joining the private sector, Licy was domestic policy advisor to U.S. Congressman Barney Frank and served in several capacities in the Office of Senator Edward M. Kennedy. During his extensive tenure in Washington, D.C., Licy has played a leading role in efforts to draft, shape and enact legislation and policy to improve the public health, health care safety net and the lives, livelihoods and well-being of the nation’s disadvantaged and underserved communities. 

Licy also has worked with Moet Hennessey to drive diversity and inclusion on Wall Street and corporate America. He has partnered with Vice President Al Gore, senior government officials, scientists, NGOs and activists, on global climate change impact and sustainability across Africa. And he was appointed by Republican and Democrat governors to oversee the conservation, preservation and management of a prominent U.S. national historic landmark.

Licy is a graduate of Duke University and holds a certificate in public health leadership in epidemic preparedness and management from the University of North Chapel Hill—School of Public Health and Kenan Flagler Business School, and is the recipient of multiple industry awards and citations for his leadership, policy and public affairs acumen, including being named to The Hill Newspaper list of most influential  leaders in Washington, D.C. consecutively over the last ten years. As a global citizen, Licy has lived in Turkey and Spain, and is fluent in Spanish and Cape Verdean Portuguese.

About the Inaugural Membership Feedback

As we get this membership off the ground, we’re looking to our 2022 inaugural members to be a part of helping us strengthen and tailor this program to meet your needs.

This will involve regular communication with the Crisis Ready Team to provide feedback, share requests for additional ways to support you and your business, etc.

About the Crisis Ready Courses

Each Crisis Ready Course is designed to help you strengthen your Crisis Ready® Expertise. Course subjects will include crisis communication, establishing governance, crisis leadership, storytelling for crisis comms, DEI integration, and more.

Each course is complete with:

  • Anywhere from 4-15 hours of virtual learning that you can do at your own pace
  • Knowledge tests
  • Worksheets and resources to help you bring these valuable learnings and use them within your client work (applicable solely to those who have the license through this membership)
  • A Certificate Of Completion upon successful completion of each course

Crisis Ready IMPACT, the Mastermind for Consultants

$12,500.00 USD

Select your payment option below. You can choose to pay for your annual membership in full or in two equal instalments (50% due immediately and 50% due in three months).

Description

Select your payment option below. You can choose to pay for your annual membership in full or in two equal installments (50% due immediately and 50% due in three months).

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Wait... don't miss out on these opportunities!

Opportunity for Individualized Coaching and Support

If you:

  • Sometimes feel as though you’re in over your head with your clients’ issue and crisis management needs
  • Could use support and coaching to help you prepare for and have business development discussions with prospective clients
  • Wish you had more behind-the-scenes support as you serve and support your clients
  • Would benefit from personalized coaching and support as you take your Crisis Ready skills and services to the next level...

... then you will benefit from Crisis Ready Institute's 1:1 coaching and support. This opportunity is retainer-based and is offered exclusively to our consultant and small agency members.

This offering provides personalized coaching and support in:

  • Managing client issues and crises as they arise. We support you as you support your clients so that you can feel confident in the recommendations and advice you provide.
  • Integrating the Crisis Ready Model into your business and client work.
  • Helping you strategize business development conversations and close more deals.
  • Gaining buy-in from existing clients. We can be your frontward-facing partner or remain behind-the-scenes, whatever the situation calls for.

Two Packages Available:

Monthly retainer*
Hours of support per month

$2,500 USD
Up to 5

$5,000 USD
Up to 10

* This is in addition to the annual membership fee.

Before you go to checkout...

Sign up to demo this course!

We're excited to be sharing Sustained Resilience: Building Tomorrow's Leaders with you. Fill in the form below to gain access to demo this course. Once you fill in this form, we'll send you an email with further instructions.

Thank you for the honor of considering this important course for your curriculum. We look forward to sharing in the experience with you!

Melissa Agnes

FOUNDER AND CEO, CRISIS READY INSTITUTE

  • Recognized globally as an expert, thought-leader and visionary in the field of crisis communication.
  • Has worked with global players, including NATO, the Pentagon (DoD), Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, aviation organizations, global non-profits, etc.
  • Author of “Crisis Ready: Building an Invincible Brand in an Uncertain World”—ranked amongst the leading crisis management books of all time and named as one of the top ten
    business books of 2018 by Forbes.
  • Creator of the Crisis Ready® Model–which is recognized and being taught as leading industry best practice in universities and higher education curriculums around the world,
    including at Harvard University.
  • Leading international keynote speaker on the subject and TEDx alumna.
  • Sat on the panel tasked with developing the International Standard for Crisis Management— ISO 22361, Guidelines for developing a strategic capability.
  • Sits on the Board of Directors for ZeroNow, a non-profit on a mission to bring school violence down to ZERO.
  • Sat on Police Professional Standards, Ethics and Image Committee for the International Association of Chiefs of Police.
  • Founder of the Crisis Ready® Community.

Build for a stronger tomorrow by strengthening your team’s skills in issue management, crisis management, and crisis communication.

Between the demands of our social impact economy, the divisiveness of society and the many other challenges in front of us, embedding a crisis ready culture is more important than ever before. Having a team that is trained, poised, and empowered to effectively respond to risk, controversy and other threats, will strengthen stakeholder relationships and increase the brand equity of your organization. This is a powerful opportunity. The Crisis Ready® Coaching Program is specifically designed to equip your team with the tools needed today for launching into a stronger tomorrow.

Effectively manage through today’s challenges with the help of a diverse group of experts.

From best practices around re-opening, to diversity and inclusion, to managing through the impacts that 2020 has left on your business, the Crisis Ready® Coaching Program is designed to support you through the challenges of today, in order to recover faster and stronger for an even better tomorrow.

Gain strategic foresight into the coming months, giving you the tools you need to better anticipate and plan for a stronger future.

COVID-19 continues to affect a great majority of professionals and businesses, leaving them blindsided by its impact and all the uncertainty that came with it. The Crisis Ready® Coaching Program provides you with access to a diverse group of experts, each with unique areas of insight, to help provide you and your team with strengthened foresight to better anticipate and plan for both the risks and opportunities that lay ahead of us all.

Licy Do Canto

Licy Do Canto, is a veteran of public policy, corporate strategy, health care communications and diversity and inclusion, is managing director of APCO Worldwide’s Washington D.C. office headquarters and mid-Atlantic region lead. Licy is also a Global Advisory Council (GAC) member here at the Crisis Ready Institute and a highly recognized African-American public affairs, lobbyist and communications strategist— recognized by TheHill newspaper for the 11th consecutive year as one of the most influential leaders in Washington, DC.

As Executive Vice President and Managing Director in the BCW Public Affairs and Crisis practice, Licy drives healthcare and social impact policy and strategy, and helps shape strategic direction on diversity, inclusion and belonging for the firm and its clients across North America, in public and corporate affairs, government relations, communications, crisis and reputation management. Licy also leads the BCW Healthcare Team in Washington, D.C.

An expert in public affairs, policy and diversity and inclusion, with over twenty five years of experience at the international, national, state and local levels across the nonprofit, philanthropic, corporate and government sectors, Licy is an accomplished, values-driven leader with unparalleled experience in developing and leading integrated public affairs campaigns combining strategic communications, public relations, political/legislative initiatives, policy, coalition building, grassroots efforts and advocacy.

Before joining BCW, Licy built and lead a nationally recognized minority owned strategic public affairs and communications firm, served as Health Practice Chair and Principal at The Raben Group, was the Chief Executive Officer of The AIDS Alliance for Children, Youth and Families, and managed and helped set the leadership direction for strategic policy, communications, and advocacy investments in executive and senior government affairs roles for the American Cancer Society and the nation’s Community Health Centers.

Before joining the private sector, Licy was domestic policy advisor to U.S. Congressman Barney Frank and served in several capacities in the Office of Senator Edward M. Kennedy. During his extensive tenure in Washington, D.C., Licy has played a leading role in efforts to draft, shape and enact legislation and policy to improve the public health, health care safety net and the lives, livelihoods and well-being of the nation’s disadvantaged and underserved communities. 

Licy also has worked with Moet Hennessey to drive diversity and inclusion on Wall Street and corporate America. He has partnered with Vice President Al Gore, senior government officials, scientists, NGOs and activists, on global climate change impact and sustainability across Africa. And he was appointed by Republican and Democrat governors to oversee the conservation, preservation and management of a prominent U.S. national historic landmark.

Licy is a graduate of Duke University and holds a certificate in public health leadership in epidemic preparedness and management from the University of North Chapel Hill—School of Public Health and Kenan Flagler Business School, and is the recipient of multiple industry awards and citations for his leadership, policy and public affairs acumen, including being named to The Hill Newspaper list of most influential  leaders in Washington, D.C. consecutively over the last ten years. As a global citizen, Licy has lived in Turkey and Spain, and is fluent in Spanish and Cape Verdean Portuguese.

Melissa Agnes

Recognized globally as an expert, thought leader and visionary in the field of crisis communication, Melissa Agnes has worked with global players, including NATO, the Pentagon (DoD), Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, aviation organizations, global non-profits, and many others.

In 2020, Melissa founded Crisis Ready Institute, a public benefit corporation dedicated to teaching advanced crisis communication skills.

She's currently passionate about providing dedicated support to crisis communication consultants. Through her programs, she’s focused on helping them strengthen their crisis communication skills and credibility in the market, and supporting them in growing and scaling their business. The work they do is important and she's passionate about helping them amplify the positive impact they have in the world.

Her book, Crisis Ready: Building an Invincible Brand in an Uncertain World, is taught in dozens of universities around the world, including at Harvard University; is ranked amongst the leading crisis management books of all time, by Book Authority; and was named one of the top ten business books of 2018 by Forbes.

Melissa is the creator of the Crisis Ready® Model, which is recognized and being taught as leading industry best practice in the fields of crisis management and crisis communication.

As an in-demand international keynote speaker and a TEDx alumna, Melissa has traveled the world helping organizations and leaders further strengthen their crisis ready mindset, skills and capabilities.

In 2019, Melissa founded the Crisis Ready® Community, a space for professionals to come together to support one another, collaborate and strengthen their crisis ready skills.

Melissa sits on the Board of Directors for ZeroNow, a non-profit committed to ending harmful events in schools.

She also sat on the Board of Trustees for D'Youville University for four years until the end of her term, where she also serves as a visiting scholar for the course she co-created and co-teaches on Crisis Leadership.

Passionate about serving law enforcement and bridging the trust divide between agencies and the communities they serve, Melissa is a former member of the International Association of Chiefs of Police (IACP). In 2021 she co-chaired a committee tasked with developing a strategy and plan of action to begin resolving the trust crisis in the U.S.

In 2019 and 2020, Melissa sat on the panel tasked with developing the International Standard for Crisis Management— ISO 22361, Guidelines for developing a strategic capability.

Born and raised in Montreal, Quebec, Melissa currently lives in New York City and enjoys weight-lifting, sailing, and exploring new cities, countries, and cultures.

Erick Anez

Erick Anez is the Global Head of Business Resilience at Finastra. Erick is a proven leader with well over a decade of experience leading change and transformation in the Operational Resilience field.

His hands-on approach focuses on operational learning, culture, and reputational management. Erick holds a Bachelor of Emergency & Homeland Security, Graduate studies in Security and Disaster Management, is a Certified Business Continuity Professional (CBCP), Certified Risk Management Professional (CRMP), graduate of the FEMA institute in Incident Management and Command, and is a respected member of Public-Private partnerships within the Department of Homeland Security (DHS), Federal Bureau of Investigations (FBI) and  the Federal Emergency Management Agency (FEMA).

Some of his most notable achievements in the field include leading the private sector response to Hurricane Maria as well as working with the Department of Homeland Security (DHS) in Continuity of Operations (CCOP) projects for mission-critical facilities in the United States. Erick has also trained with the Center for Disease Control (CDC) in Infectious Disease Planning and community response, including Point of Dispensing initiatives.

From 2016 to 2019, Erick held several roles at Crowley and, most recently, was the company’s Managing Director of Safety & Resilience. During this time, he was responsible for resilience operations supporting all business segments as well as leading the organization’s safety culture improvement journey. At Crowley, he led the Occupational Health & Safety, Business Continuity, and Crisis Management teams.

Before joining Crowley, Erick held similar roles at Southwest Gas and Third Federal Savings & Loan.

Aaron Marks

Founder and Principal, One Thirty Nine Consulting
Global Advisory Council Member, Crisis Ready® Institute

Aaron Marks is the founder and principal of One Thirty Nine Consulting, providing services for small and large businesses in Risk, Crisis, and Consequence Management.

Supporting both domestic and international clients, he provides operational and subject matter expertise in readiness and preparedness, crisis and incident management, and business and operational continuity for complex systems and organizations.

Aaron has provided in-depth review, assessment, and analysis for technology, policy, and operational programs for clients in healthcare, critical manufacturing, and entertainment and hospitality, as well as for state, local, tribal, territorial, and federal governments in the United States, Europe, and the Middle East. He is a recognized authority on the application of nontraditional techniques and methodologies to meet the unique requirements of training, evaluation, and analytic games and exercise.

Prior to entering the readiness and preparedness field, Aaron was the Director of Operations for a commercial ambulance and Emergency Medical Services (EMS) provider in western New York State where he participated in the integration of commercial EMS and medical transportation resources into the local Trauma System.

During his 30-year career, Aaron has worked in almost every aspect of EMS except fleet services. This includes experience in Hazardous Materials and Tactical Medicine, provision of prehospital care in urban, suburban, rural, and frontier environments, and acting as a team leader for both ground and aeromedical Critical Care Transport Teams.

Aaron is a FEMA Master Exercise Practitioner and received a B.A. in Psychology from Texas Tech University in Lubbock, Texas, and a master’s degree in Public Administration with a focus in Emergency Management from Jacksonville State University in Jacksonville, Alabama. He is also a Nationally Registered Paramedic and currently practices as an Assistant Chief with the Amissville Volunteer Fire and Rescue Department, Amissville Virginia.

Chris Hsiung

Chris is the 11th Police Chief of the Mountain View Police Department, located in the heart of Silicon Valley. For more than 25 years, he has served the Mountain View community, and as the department’s leader, is passionate about maintaining MVPD’s role as a progressive law enforcement organization in the 21st century.

Chris is an internationally recognized speaker and columnist on the areas of crisis communications, critical incident management, leadership, and engagement with stakeholder groups. In his time with Mountain View PD, Chris has held a variety of investigative, tactical, and leadership roles, serving in every division in the organization. He is a graduate of the Harvard Kennedy School of Government Senior Executives in State and Local Government program and has a master’s degree in eBusiness Management from Notre Dame de Namur in Belmont, CA.

Chris also serves in several leadership positions on multiple boards, including as president on the Government Social Media Leadership Council and committee member on the IACP's Professional Standards, Ethics, and Image Committee. Previously, Chris served as a board member for the Peninsula Conflict Resolution Center and two terms as a commissioner on the City of San Mateo Community Relations Commission.

You can connect with him on Twitter @Chief_Hsiung or LinkedIn.

Ashley Davis

Ashley is a Brand and Marketing Strategist who partners with CEOs, executives and solopreneurs to grow their personal and professional brands. After spending over a decade working in strategic communications for multimillion dollar brands and startups, Ashley knows what truly drives conversations, builds mutually beneficial relationships between organizations and their stakeholder groups and attracts strong strategic partnerships.

Ashley has helped organizations and leaders increase employee awareness and overall understanding of the company vision. She has strong experience / knowledge of social media tools and techniques for driving awareness, reputation and brand—and is known for advancing a company's messaging in the marketplace by growing the following of now multiple multimillion dollar brands and startups.

Ashley has served as the Editor of monthly all employee publications by managing the planning, writing and production. She is an integral part of new product launches and is frequently engaged to train entire sales teams along with channel / distribution partners on new product launches. In addition to her extensive experience, Ashley is a trained business coach.

Ashley holds a BA in Global Business Management from the University of Phoenix.