THE CRISIS READY INSTITUTE BLOG

Crisis Readying Against Stress: The Science of Building Personal and Professional Resilience

Having worked in fast-paced corporate environments for over 20 years, and as an HR Executive Leader, resilience was a key skill I looked for in candidates. I believe that a person’s level of resilience determines that individual’s level of success, not only in business but in life in general.

I often asked myself ‘why do some people bounce back with relative ease from change and challenging life experiences while others fall prey to victimhood and have difficulty getting their confidence and strength back?’ These questions led me to study the impact of emotions on individual health and performance in the context of radical corporate changes.

The pitfall of corporate change and its impact on people and business

Although corporate change projects are essential to adjust to the competition of a global economy, too many consecutive change projects without giving individuals time to recover can result in individual stresses and pressures that have significant impact on business performance and employee health.

Numerous scientific studies demonstrate that constant workplace pressures and changes without recovery time negatively impact the psychological and physiological processes of employees at all levels of organizations. This undermines performance, reduces perceptual clarity and directly impairs personal performance.

Furthermore, with the current global pandemic comes radical changes in all domains of a person’s life whether it be job loss, work re-organization, family demands with school and kids, travel restrictions, and the list goes on.

In order to properly recover from any type of radical change, people need tools and support to cope with the stress and challenges they experience. This makes understanding resilience and how to build coherence to recover from the demands of change more important than ever.

One of the ways in which organizations can support their employees through the stresses of challenging times is by understanding the importance of auto-regulation and transformation principles and techniques, and to use this to support and build coherence and resilience capacities in their teams and, ultimately, the corporation.

How is resilience defined?

The definition of resilience has evolved over time. The HeartMath® Institute, a body of scientific experts specialized in building individual and corporate resilience programs, defines it as “the capacity to prepare for, recover from and adapt to stress, challenge or adversity”

I would like to highlight the importance of “recovering from” stress, challenge or adversity. There is a long standing belief that resilience is about “enduring” stress, challenge or adversity. Nothing could be farther from the truth. Resilience is about how we “recharge’’ our energy levels, it’s not about how we “endure’’.  

We often take a militaristic approach to resilience and bravery. We believe that the longer we tough things out, the more heroic and successful we are. However, this belief is scientifically inaccurate. Science proves a direct correlation between insufficient recovery periods with our ability to be resilient and perform. Science also proves that how emotions either deplete or renew our energy directly impacts our heart coherence and brain functions.  

A lack of recovery is often due to our inability to auto-regulate depleting emotions during the day. This has led to the scientific understanding that the key to building coherence and resilience capacity lies within our ability to auto-regulate our emotions. In other words, it is how quickly we can recover from depleting emotions such as anger, frustration and anxiety into renewing emotions such as care, gratitude and joy.

Daniel Goleman (2017) explains that it’s not always in the big life failures or crisis that we need to recover. Resilience capacity needs to be built in the frequent and cumulative toll of hassles, setbacks, and upsets we experience in our daily lives.

The more individuals are trained in this awareness and supported with techniques to auto-regulate emotions, the more companies will thrive and save many millions of dollars in lost productivity and health insurance costs every year.

What is coherence?

HeartMath® Institute defines coherence as the highly ordered state in which our body’s systems are synchronized for maximum efficiency. It is a state of calm, focus, heightened awareness and balance. When in a high state of coherence we operate at peak performance. Decision-making, communication skills, relationships, mental clarity, and leadership effectiveness are all enhanced.

We build higher coherence levels by shifting our states to sustained feelings of positive emotions. Emotions affect our heart rate variability (HRV) which is the beat-to-beat changes in our heart rate. The heart then communicates to our brain.

Depleting emotions such as anger or frustration create a chaotic HRV pattern that decreases our coherence and resilience levels, whereas renewing or positive emotions such as compassion and care create a smooth HRV pattern that increases our coherence and builds our resilience capacity.

Studies have shown that “coherence training into the workplace leads to improvements in personal and business performance, reduced staff turnover, improved employee health, customer satisfaction and organizational effectiveness” (HeartMath® Institute). 

Techniques to help build your and your team’s coherence and resilience capacity

The good news is coherence and resilience capacity can be developed and increased in individuals with simple and very effective techniques. So, how do we recover and build coherence and resilience capacity? Following are some quick tips:

Step 1: Become aware

The first step is to start by consciously stopping throughout your day and becoming aware of your emotional landscape. When and where are you experiencing depleting emotions, such as anger, anxiety and frustration? When and where are you experiencing renewing emotions, such as compassion, gratitude and joy?

Step 2: Release and transform depleting emotions

Once you tune into your emotions and become aware of them, you can use auto-regulation techniques to release and transform any depleting emotions into renewing energy to recharge your batteries.

There are many techniques you can use to master auto-regulation to include: mindfulness, breathing, meditation, yoga, etc. HeartMath® Institute for instance, has a scientifically proven coherence system which involves techniques and technology that help harmonize heart and brain for resilience-building and optimal performance. Further down this article I will take you through a simple technique to help you achieve this.

Step 3: Prioritize and commit to strengthening your inner resilience

Incorporate a daily discipline and practice of auto-regulation and coherence-building techniques. Auto-regulation is not something that is done once but needs to be a part of living everyday life and routines. I find it easiest to insert these exercises as part of my morning and bedtime routines.

Are you interested in minimizing the impact of your stress and strengthening your coherence and resilience levels?

If you answered a hearty YES to this question, I recommend you try this very simple breathing technique by HeartMath® Institute called Heart-Focused Breathing which is a first step in helping you begin to stop energy drains.

You will enjoy the benefits of this technique IF you remember to practice daily. The beauty of this technique is that it can be done during your daily chores and activities, on the go, with your eyes wide opened without anyone knowing you are using it—and you can do it in one-minute intervals a couple times per day!

The benefits of Heart-Focused Breathing™

  • Effectively takes the charge out of a stress reaction;
  • Draws energy away from your distressed thoughts and feelings;
  • Starts the process of shifting into a more resilient state; and
  • Gets your nervous system in sync, which is reflected in more coherent heart rhythms and significantly improves your mental capacities.

The Heart-Focused Breathing™ technique:

  1. Focus your attention in the area of your heart
  2. Imagine your breath is flowing in and out of your heart or chest area, breathing a little slower and deeper than usual. Inhale 5 seconds, exhale 5 seconds (or whatever rhythm is comfortable).

Suggestions:

  • Sustain your focus in the area of your heart for at least one minute.
  • Try doing Heart-Focused™ Breathing at different times during the day and evaluate how you feel before and after.

Transformation of emotions and auto-regulation really start by checking in, becoming aware and being honest with ourselves about our feelings. Deciding to take a step back to BREATH helps us access a wiser part of ourselves. In this state of calm, we gain better clarity and perception of the situations we are faced with, allowing us to change our mindset and transform depleting emotions into renewing ones. Practice this technique and see what it does for you!

In addition, as you see the transformation within yourself, share this practice with your teams, family members and / or friends. If every individual undertook this simple practice, imagine the good we would do for ourselves and the world, especially through these currently challenging times.

Join Marylène for a one-hour Mastermind on August 10th

Marylène is hosting a one-hour Mastermind Session for the Crisis Ready® Community on August 10th, 2020, at 11am eastern. During this session, she will take us through some Heart-Focused Breathing techniques and we will discuss how to build coherence and resiliency programs into your organization’s culture that support your teams and strengthen business performance.

This session is free to all Crisis Ready® Community members. If you’d like to learn more about the Crisis Ready Community and how to join our monthly Mastermind sessions, click here. All are welcome!

References

Daniel Goleman (2017). Resilience (HBR Emotional Intelligence Series). Harvard Business Review.

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    Paul Damaren

    Paul Damaren is the Global Director of Strategic Accounts for LRQA, a global Assurance Provider. Paul also holds the position of Chief Commercial Officer and Partner at StepUp Solution Services. Paul has worked as a Senior Executive in the Certification space for 10 years and has over 39 years’ experience in the Hospitality, Certification, Service, Retail agri-food and Technology sectors. Damaren is skilled in sales, marketing, certification, operations and software applications and he possesses an MBA from McGill University.

    Mr. Damaren has worked with many companies across multiple sectors in supporting their food safety, supply chain, health & wellness, front & back of house operations, brand protection, quality, environmental, health & safety, GMP/GDP compliance, automotive, aerospace, medical, information security and technology requirements.

    Paul was formerly a board member and Treasurer for the Ontario Food Protection Association (OFPA) and is a currently an Advisor & Council Member with The GW University School of Business and the Crisis Ready Institute.

    Before working in the Certification industry, Damaren was a professional Chef/consultant for 20+ years working in major hotel chains, restaurants, private golf courses and food service organizations. Further, Damaren was a member of the National Canadian Federation of Chefs and Cooks (C.F.C.C.) for 14 years, member of the Region of Waterloo Culinary Association (R.W.C.A.) for 14 years, President of R.W.C.A. (Region of Waterloo Culinary Association) for 3 years, special Events chairman - R.W.C.A. – 1998 – 2000 and National Culinary Ambassador to Russia for 5 years.

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    As Executive Vice President and Managing Director in the BCW Public Affairs and Crisis practice, Licy drives healthcare and social impact policy and strategy, and helps shape strategic direction on diversity, inclusion and belonging for the firm and its clients across North America, in public and corporate affairs, government relations, communications, crisis and reputation management. Licy also leads the BCW Healthcare Team in Washington, D.C.

    An expert in public affairs, policy and diversity and inclusion, with over twenty five years of experience at the international, national, state and local levels across the nonprofit, philanthropic, corporate and government sectors, Licy is an accomplished, values-driven leader with unparalleled experience in developing and leading integrated public affairs campaigns combining strategic communications, public relations, political/legislative initiatives, policy, coalition building, grassroots efforts and advocacy.

    Before joining BCW, Licy built and lead a nationally recognized minority owned strategic public affairs and communications firm, served as Health Practice Chair and Principal at The Raben Group, was the Chief Executive Officer of The AIDS Alliance for Children, Youth and Families, and managed and helped set the leadership direction for strategic policy, communications, and advocacy investments in executive and senior government affairs roles for the American Cancer Society and the nation’s Community Health Centers.

    Before joining the private sector, Licy was domestic policy advisor to U.S. Congressman Barney Frank and served in several capacities in the Office of Senator Edward M. Kennedy. During his extensive tenure in Washington, D.C., Licy has played a leading role in efforts to draft, shape and enact legislation and policy to improve the public health, health care safety net and the lives, livelihoods and well-being of the nation’s disadvantaged and underserved communities. 

    Licy also has worked with Moet Hennessey to drive diversity and inclusion on Wall Street and corporate America. He has partnered with Vice President Al Gore, senior government officials, scientists, NGOs and activists, on global climate change impact and sustainability across Africa. And he was appointed by Republican and Democrat governors to oversee the conservation, preservation and management of a prominent U.S. national historic landmark.

    Licy is a graduate of Duke University and holds a certificate in public health leadership in epidemic preparedness and management from the University of North Chapel Hill—School of Public Health and Kenan Flagler Business School, and is the recipient of multiple industry awards and citations for his leadership, policy and public affairs acumen, including being named to The Hill Newspaper list of most influential  leaders in Washington, D.C. consecutively over the last ten years. As a global citizen, Licy has lived in Turkey and Spain, and is fluent in Spanish and Cape Verdean Portuguese.

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    Melissa Agnes

    FOUNDER AND CEO, CRISIS READY INSTITUTE

    • Recognized globally as an expert, thought-leader and visionary in the field of crisis communication.
    • Has worked with global players, including NATO, the Pentagon (DoD), Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, aviation organizations, global non-profits, etc.
    • Author of “Crisis Ready: Building an Invincible Brand in an Uncertain World”—ranked amongst the leading crisis management books of all time and named as one of the top ten
      business books of 2018 by Forbes.
    • Creator of the Crisis Ready® Model–which is recognized and being taught as leading industry best practice in universities and higher education curriculums around the world,
      including at Harvard University.
    • Leading international keynote speaker on the subject and TEDx alumna.
    • Sat on the panel tasked with developing the International Standard for Crisis Management— ISO 22361, Guidelines for developing a strategic capability.
    • Sits on the Board of Directors for ZeroNow, a non-profit on a mission to bring school violence down to ZERO.
    • Sat on Police Professional Standards, Ethics and Image Committee for the International Association of Chiefs of Police.
    • Founder of the Crisis Ready® Community.

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    Licy Do Canto

    Licy Do Canto, is a veteran of public policy, corporate strategy, health care communications and diversity and inclusion, is managing director of APCO Worldwide’s Washington D.C. office headquarters and mid-Atlantic region lead. Licy is also a Global Advisory Council (GAC) member here at the Crisis Ready Institute and a highly recognized African-American public affairs, lobbyist and communications strategist— recognized by TheHill newspaper for the 11th consecutive year as one of the most influential leaders in Washington, DC.

    As Executive Vice President and Managing Director in the BCW Public Affairs and Crisis practice, Licy drives healthcare and social impact policy and strategy, and helps shape strategic direction on diversity, inclusion and belonging for the firm and its clients across North America, in public and corporate affairs, government relations, communications, crisis and reputation management. Licy also leads the BCW Healthcare Team in Washington, D.C.

    An expert in public affairs, policy and diversity and inclusion, with over twenty five years of experience at the international, national, state and local levels across the nonprofit, philanthropic, corporate and government sectors, Licy is an accomplished, values-driven leader with unparalleled experience in developing and leading integrated public affairs campaigns combining strategic communications, public relations, political/legislative initiatives, policy, coalition building, grassroots efforts and advocacy.

    Before joining BCW, Licy built and lead a nationally recognized minority owned strategic public affairs and communications firm, served as Health Practice Chair and Principal at The Raben Group, was the Chief Executive Officer of The AIDS Alliance for Children, Youth and Families, and managed and helped set the leadership direction for strategic policy, communications, and advocacy investments in executive and senior government affairs roles for the American Cancer Society and the nation’s Community Health Centers.

    Before joining the private sector, Licy was domestic policy advisor to U.S. Congressman Barney Frank and served in several capacities in the Office of Senator Edward M. Kennedy. During his extensive tenure in Washington, D.C., Licy has played a leading role in efforts to draft, shape and enact legislation and policy to improve the public health, health care safety net and the lives, livelihoods and well-being of the nation’s disadvantaged and underserved communities. 

    Licy also has worked with Moet Hennessey to drive diversity and inclusion on Wall Street and corporate America. He has partnered with Vice President Al Gore, senior government officials, scientists, NGOs and activists, on global climate change impact and sustainability across Africa. And he was appointed by Republican and Democrat governors to oversee the conservation, preservation and management of a prominent U.S. national historic landmark.

    Licy is a graduate of Duke University and holds a certificate in public health leadership in epidemic preparedness and management from the University of North Chapel Hill—School of Public Health and Kenan Flagler Business School, and is the recipient of multiple industry awards and citations for his leadership, policy and public affairs acumen, including being named to The Hill Newspaper list of most influential  leaders in Washington, D.C. consecutively over the last ten years. As a global citizen, Licy has lived in Turkey and Spain, and is fluent in Spanish and Cape Verdean Portuguese.

    Melissa Agnes

    Recognized globally as an expert, thought leader and visionary in the field of crisis communication, Melissa Agnes has worked with global players, including NATO, the Pentagon (DoD), Ministries of Foreign Affairs and Defense, financial firms, technology companies, healthcare organizations, cities and municipalities, law enforcement agencies, aviation organizations, global non-profits, and many others.

    In 2020, Melissa founded Crisis Ready Institute, a public benefit corporation dedicated to teaching advanced crisis communication skills.

    She's currently passionate about providing dedicated support to crisis communication consultants. Through her programs, she’s focused on helping them strengthen their crisis communication skills and credibility in the market, and supporting them in growing and scaling their business. The work they do is important and she's passionate about helping them amplify the positive impact they have in the world.

    Her book, Crisis Ready: Building an Invincible Brand in an Uncertain World, is taught in dozens of universities around the world, including at Harvard University; is ranked amongst the leading crisis management books of all time, by Book Authority; and was named one of the top ten business books of 2018 by Forbes.

    Melissa is the creator of the Crisis Ready® Model, which is recognized and being taught as leading industry best practice in the fields of crisis management and crisis communication.

    As an in-demand international keynote speaker and a TEDx alumna, Melissa has traveled the world helping organizations and leaders further strengthen their crisis ready mindset, skills and capabilities.

    In 2019, Melissa founded the Crisis Ready® Community, a space for professionals to come together to support one another, collaborate and strengthen their crisis ready skills.

    Melissa sits on the Board of Directors for ZeroNow, a non-profit committed to ending harmful events in schools.

    She also sat on the Board of Trustees for D'Youville University for four years until the end of her term, where she also serves as a visiting scholar for the course she co-created and co-teaches on Crisis Leadership.

    Passionate about serving law enforcement and bridging the trust divide between agencies and the communities they serve, Melissa is a former member of the International Association of Chiefs of Police (IACP). In 2021 she co-chaired a committee tasked with developing a strategy and plan of action to begin resolving the trust crisis in the U.S.

    In 2019 and 2020, Melissa sat on the panel tasked with developing the International Standard for Crisis Management— ISO 22361, Guidelines for developing a strategic capability.

    Born and raised in Montreal, Quebec, Melissa currently lives in New York City and enjoys weight-lifting, sailing, and exploring new cities, countries, and cultures.

    Erick Anez

    Erick Anez is the Global Head of Business Resilience at Finastra. Erick is a proven leader with well over a decade of experience leading change and transformation in the Operational Resilience field.

    His hands-on approach focuses on operational learning, culture, and reputational management. Erick holds a Bachelor of Emergency & Homeland Security, Graduate studies in Security and Disaster Management, is a Certified Business Continuity Professional (CBCP), Certified Risk Management Professional (CRMP), graduate of the FEMA institute in Incident Management and Command, and is a respected member of Public-Private partnerships within the Department of Homeland Security (DHS), Federal Bureau of Investigations (FBI) and  the Federal Emergency Management Agency (FEMA).

    Some of his most notable achievements in the field include leading the private sector response to Hurricane Maria as well as working with the Department of Homeland Security (DHS) in Continuity of Operations (CCOP) projects for mission-critical facilities in the United States. Erick has also trained with the Center for Disease Control (CDC) in Infectious Disease Planning and community response, including Point of Dispensing initiatives.

    From 2016 to 2019, Erick held several roles at Crowley and, most recently, was the company’s Managing Director of Safety & Resilience. During this time, he was responsible for resilience operations supporting all business segments as well as leading the organization’s safety culture improvement journey. At Crowley, he led the Occupational Health & Safety, Business Continuity, and Crisis Management teams.

    Before joining Crowley, Erick held similar roles at Southwest Gas and Third Federal Savings & Loan.

    Aaron Marks

    Founder and Principal, One Thirty Nine Consulting
    Global Advisory Council Member, Crisis Ready® Institute

    Aaron Marks is the founder and principal of One Thirty Nine Consulting, providing services for small and large businesses in Risk, Crisis, and Consequence Management.

    Supporting both domestic and international clients, he provides operational and subject matter expertise in readiness and preparedness, crisis and incident management, and business and operational continuity for complex systems and organizations.

    Aaron has provided in-depth review, assessment, and analysis for technology, policy, and operational programs for clients in healthcare, critical manufacturing, and entertainment and hospitality, as well as for state, local, tribal, territorial, and federal governments in the United States, Europe, and the Middle East. He is a recognized authority on the application of nontraditional techniques and methodologies to meet the unique requirements of training, evaluation, and analytic games and exercise.

    Prior to entering the readiness and preparedness field, Aaron was the Director of Operations for a commercial ambulance and Emergency Medical Services (EMS) provider in western New York State where he participated in the integration of commercial EMS and medical transportation resources into the local Trauma System.

    During his 30-year career, Aaron has worked in almost every aspect of EMS except fleet services. This includes experience in Hazardous Materials and Tactical Medicine, provision of prehospital care in urban, suburban, rural, and frontier environments, and acting as a team leader for both ground and aeromedical Critical Care Transport Teams.

    Aaron is a FEMA Master Exercise Practitioner and received a B.A. in Psychology from Texas Tech University in Lubbock, Texas, and a master’s degree in Public Administration with a focus in Emergency Management from Jacksonville State University in Jacksonville, Alabama. He is also a Nationally Registered Paramedic and currently practices as an Assistant Chief with the Amissville Volunteer Fire and Rescue Department, Amissville Virginia.

    Chris Hsiung

    Chris is the 11th Police Chief of the Mountain View Police Department, located in the heart of Silicon Valley. For more than 25 years, he has served the Mountain View community, and as the department’s leader, is passionate about maintaining MVPD’s role as a progressive law enforcement organization in the 21st century.

    Chris is an internationally recognized speaker and columnist on the areas of crisis communications, critical incident management, leadership, and engagement with stakeholder groups. In his time with Mountain View PD, Chris has held a variety of investigative, tactical, and leadership roles, serving in every division in the organization. He is a graduate of the Harvard Kennedy School of Government Senior Executives in State and Local Government program and has a master’s degree in eBusiness Management from Notre Dame de Namur in Belmont, CA.

    Chris also serves in several leadership positions on multiple boards, including as president on the Government Social Media Leadership Council and committee member on the IACP's Professional Standards, Ethics, and Image Committee. Previously, Chris served as a board member for the Peninsula Conflict Resolution Center and two terms as a commissioner on the City of San Mateo Community Relations Commission.

    You can connect with him on Twitter @Chief_Hsiung or LinkedIn.

    Ashley Davis

    Ashley is a Brand and Marketing Strategist who partners with CEOs, executives and solopreneurs to grow their personal and professional brands. After spending over a decade working in strategic communications for multimillion dollar brands and startups, Ashley knows what truly drives conversations, builds mutually beneficial relationships between organizations and their stakeholder groups and attracts strong strategic partnerships.

    Ashley has helped organizations and leaders increase employee awareness and overall understanding of the company vision. She has strong experience / knowledge of social media tools and techniques for driving awareness, reputation and brand—and is known for advancing a company's messaging in the marketplace by growing the following of now multiple multimillion dollar brands and startups.

    Ashley has served as the Editor of monthly all employee publications by managing the planning, writing and production. She is an integral part of new product launches and is frequently engaged to train entire sales teams along with channel / distribution partners on new product launches. In addition to her extensive experience, Ashley is a trained business coach.

    Ashley holds a BA in Global Business Management from the University of Phoenix.

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